Summary
Overview
Work history
Education
Skills
Languages
Custom
Timeline
Generic
Afra Bin Jarsh Al-Falasi

Afra Bin Jarsh Al-Falasi

Dubai,United Arab Emirates

Summary

Accomplished professional with extensive expertise in CRM implementation, client needs assessment, and key account management. Demonstrates exceptional leadership and teamwork skills, driving successful marketing initiatives and strategic planning. Proven track record in contract negotiation, team coaching, and customer service excellence. Adept at problem-solving and multitasking, ensuring client satisfaction through effective communication and relationship building. Mastery of Salesforce software supports business development and project leadership efforts. Committed to continuous improvement in training and development, aiming to enhance team performance and client retention strategies.

Driven Client Relationship Manager with proven ability to build and maintain strong client connections. Possesses excellent communication and problem-solving skills, demonstrating knack for understanding client needs and delivering tailored solutions. Committed to fostering long-term partnerships and driving business growth.

Focused Client Relationship Manager known for enhancing client satisfaction and fostering long-term partnerships. Excel at identifying client needs and delivering tailored solutions, resulting in increased client retention and business growth. Proven ability to lead cross-functional teams to exceed client expectations and drive revenue.

Driven individual with outstanding communication and problem-solving skills, ready to excel in client relationship management. Demonstrates strengths in building trust and managing expectations, coupled with knack for understanding client needs and providing tailored solutions. Aiming to enhance client satisfaction and foster long-term partnerships.

Overview

11
11
years of professional experience

Work history

Client relationship manager

meinhardtgroup
dubai
10.2024 - Current
  • Implemented CRM systems for optimised client management.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied positive customer service approach to increase satisfaction levels.
  • Oversaw daily operations to achieve high productivity levels.
  • Delivered tailored solutions to meet individual client needs.
  • Optimised workflow processes, reducing response times significantly.
  • Ensured optimal client experience with thorough follow-up procedures.
  • Successfully delivered on tasks within tight deadlines.

Business Development Manager

NAFFCO
Dubai
12.2022 - 10.2024
  • Company Overview: Marketing and Sales.
  • Client Relationship.
  • Marketing and Sales.
  • Collaborated with stakeholders to align business goals and objectives.
  • Streamlined processes to improve overall efficiency.
  • Fostered client relationships, leading to increased brand loyalty.
  • Developed strategic partnerships for sustained growth.
  • Managed key accounts, ensuring high levels of customer satisfaction.
  • Implemented marketing initiatives for greater brand visibility.
  • Handled crisis situations effectively, minimising impact on business operations.
  • Optimised operational procedures for improved productivity.
  • Negotiated contracts with vendors to secure best possible terms.
  • Generated leads to bring in new client revenue and improve bottom-line profitability.
  • Contacted and converted potential customers via telephone, email and in-person enquiries.
  • Negotiated and approved lucrative prices and contracts, boosting growth.
  • Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
  • Coached team to build client relationships and exceed sales targets.
  • Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
  • Prepared and delivered winning client proposals, business presentations and sales pitches to C-level executives.
  • Developed marketing plans to support department strategies.
  • Supported front-line sales teams with well-coordinated administrative operations.

Customer Service Representative

Emirates Airline
Dubai
04.2014 - 04.2017
  • Company Overview: Outsourcing contact center (Emirates ID)
  • Resolve Complaints.
  • Process Emirates ID application
  • Handle VIP client.
  • Outsourcing contact center (Emirates ID)
  • Provided top-notch support for increased customer satisfaction.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Offered technical support, leading to enhanced user experience.
  • Trained new hires for improved productivity and efficiency on the job floor.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Employed active listening and product expertise to successfully resolve inbound queries.
  • Followed scripts when answering common customer questions.

Education

High School - American system, Scientific

New Academy School
Dubai

Skills

  • Communication
  • Productivity
  • Problem-solving
  • Relationship building
  • Leadership
  • Teamwork and collaboration
  • Creativity
  • Time Management
  • Flexibility and Adaptability
  • Diplomatic
  • CRM implementation
  • Client needs assessment
  • Key account management
  • Marketing initiatives
  • Contract negotiation
  • Team coaching
  • Customer service
  • Active listening
  • Problem solving
  • Time management
  • Multitasking
  • Contractual understanding
  • Empathy and understanding
  • Feedback processing
  • Client satisfaction management
  • Salesforce software mastery
  • Business development
  • Project leadership
  • Client support
  • Report-writing
  • Client retention strategy
  • KPI setting
  • Client meeting management
  • Strategic planning
  • Training and Development
  • Task delegation
  • Employee training and development
  • KPI tracking
  • KPI management
  • Project delivery reporting
  • Team development strategies
  • Escalated complaint handling

Languages

Arabic
Intermediate
English
Intermediate

Custom

Reading books

Timeline

Client relationship manager

meinhardtgroup
10.2024 - Current

Business Development Manager

NAFFCO
12.2022 - 10.2024

Customer Service Representative

Emirates Airline
04.2014 - 04.2017

High School - American system, Scientific

New Academy School
Afra Bin Jarsh Al-Falasi