Afraa Al Hamadi
United Arab Emirates
Summary
Obtain a challenging position where I can apply my skills and knowledge in a growing organization to achieve optimum utilization of its recourse and maximum profits.
Overview
7
7
years of professional experience
Work History
Receptionist
TAQA
04.2022 - Current
- Greeted visitors professionally and offered knowledgeable assistance.
- Arranging appointments, booking meeting rooms and conference facilities.
- Utilizing car parking portal for employee registration, car details management, and generating ongoing parking reports.
- Utilized dashboard system for access card management, including requests, activations, and deactivation.
- Initiated and processed employee requests for FAZAA card and business cards.
- Conducted orientation tours for new employees, including emergency procedures and safety protocols.
- Dealing with incidents and promptly reported them to relevant departments.
Call Center Representative
Dubai Health Authority
09.2020 - 04.2022
- Possess comprehensive knowledge of various call types, including those related to Medical license, complaints procedural inquiries and Covid-19.
- Appointment booking and rescheduling.
- Effectively liaised with hospitals and clinic staff to facilitate patients' needs and transferred calls to the appropriate personal.
- Handled administrate and medical compliant calls.
Internship
Al Zafaranah Diagnostic And Screening Center
02.2020 - 08.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Patients registration, appointment coordination, and guidance during the screening.
- Conducting face-to-face meeting with patients to address clinic feedback.
- Updating patients information in the system.
- Collaborating with clinic staff, Including Nurses and administrators to provide assistance in various fields.
Volunteer
Abu Dhabi Women's College, Higher College Of Technology
02.2019 - 05.2020
- Special needs tolerance festival.
- Participate in mental health day event.
- Participate in social work day event.
Internship
Zayed Higher Organization For People Of Determination - Autism Center
05.2018 - 07.2018
- Participated in classes alongside teachers and provided support.
- Ensured students received appropriate services.
- Assisted the social worker with various office tasks.
- Participated in organizational activities for children with Autism. Such as, Horse riding and Sensory activities.
- Communicated with students parents regarding their children's statue and well-being.
- Engaged in parent meetings, communicating with parents to address children's needs and gather parental input.
- Accompanied students on trips to Cinema, city games and swimming pool while attending to their needs.
Volunteer
Abu Dhabi Pride Volunteers
03.2017 - 07.2018
- Abu Dhabi science and innovation festival.
- Tolerance national festival.
- Abu Dhabi international book fair.
Trainee
Tasheel
01.2017 - 02.2017
- Collected and verified data, updated in the computer system.
- Familiar with Tasheel center services, including residency, Identity renewals and Labor recrement transaction.
Education
Bachelor of Science - Soical Work
Higher College Of Technology
Abu Dhabi 05.2020
Skills
- Time Management
- Communication skills
- Problem solving skills
- Team work
Additional Information
Nationality: Comoros
Date Of Birth: 08/08/1997
Accomplishments
- Attend cyber awareness session.
- Attend Ethics&compliance training.
- Completed First Aid CPR AED Program.
Languages
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Timeline
Receptionist
TAQA
04.2022 - Current
Call Center Representative
Dubai Health Authority
09.2020 - 04.2022
Internship
Al Zafaranah Diagnostic And Screening Center
02.2020 - 08.2020
Volunteer
Abu Dhabi Women's College, Higher College Of Technology
02.2019 - 05.2020
Internship
Zayed Higher Organization For People Of Determination - Autism Center
05.2018 - 07.2018
Volunteer
Abu Dhabi Pride Volunteers
03.2017 - 07.2018
Trainee
Tasheel
01.2017 - 02.2017
Bachelor of Science - Soical Work
Higher College Of Technology
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