AFREEN AKHTER
Dubai,UAE
Summary
Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations. . Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Multi-talented Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
9
9
years of professional experience
Work history
Senior Executive
Learning, Aster DM Healthcare
Dubai
07.2014 - Current
- Implemented individual learning plans to help new employees per batch learn new skills and techniques
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices
- Taught topics to the new joiners using differentiated activities
- Supported interaction between staffs during group work activities using guided conversation
- Resolved issues and recommended actions based on compliance reports
- Honored confidentiality to safeguard staffs private information
- Offered feedback to other operations team to effectively address staffs needs
- Met with staffs outside of training class to provide specialized instruction and support
- Worked with the operations team to determine appropriate level of support for the low performing staffs
- Trained and managed employees to maximize productivity while training staff on best practices and protocols
- Increased company growth through collaboration with sales and marketing departments.
- Championed upward feedback to empower staff in professional training and development.
- Managed team performance, celebrating successes and identifying areas to improve.
- Trained and mentored managers to cultivate cohesive leadership team.
- Cultivated strong work culture and high standards to drive employee retention and performance.
Education
LLM ( Master - Law )
St.Mary's Anglo Indian Girls High School
01.2006
Skills
- Microsoft Excel
- Customer Relations
- Business Development Understanding
- Monitoring
- Coordination
- Active Listening
- Senior Leadership Support
- Staff Training
- Microsoft Word
- Microsoft PowerPoint
- Typing Proficiency
- Reading Comprehension
- Professional Telephone Demeanor
- Customer Service
- Conflict Resolution
- Operational management
- Data collection and analysis
- Customer service
- Mentoring and training
- P&L management
- Problem solving skills
- Change management
- Emotional intelligence
- Employee training and development
Languages
English
Fluent
Hindi
Fluent
Urdu
Native
Malayalam
Fluent
Arabic
Beginner
Tamil
Beginner
French
Elementary
Timeline
Senior Executive
Learning, Aster DM Healthcare
07.2014 - Current
LLM ( Master - Law )
St.Mary's Anglo Indian Girls High School
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