Musthafa Muhammed
Summary
Proven leader in enhancing customer satisfaction and streamlining operations at Al Ghurair International Exchange. Expert in cash handling and complaint resolution, achieving significant reductions working financial institutions with moreover 6 years of experience. Trained teams in cash register operation and maintenance, fostering a skilled workforce adept at handling challenging situations and improving service delivery.
Overview
13
13
years of professional experience
Work History
Consultant
Crypto Vip Signal and Network
07.2018 - 07.2022
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Training and mentoring team lead development .
- Crypto staking for additional passive income.
- Experience of all centralised exchange and decentralised wallet
Cashier Supervisor
Al Ghurair International Exchange
07.2009 - 07.2014
- Quickly and accurately counted drawers at start and end of each shift.
- Greetings provided excellent customer service by addressing inquiries quickly.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Processed home Remittances Commercial TT s individual TT Online POS like Western Union Transfast Instant Cash Etc
- Processed WPS credit card payments local transfers
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Verifying Cashier s Cash while they closing their counters.
- Trained newly hired staffs following money laundering policies CEBU guidelines.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Submitted reports to senior management day end reports business reports on daily basis
- Achieving branch targets which is set by the management.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
Cashier Assistant
Arabian Exchange Centre
04.2009 - 12.2009
- Buying selling of foreign multi currencies
- Recorded daily transactions in system using correct procedures focusing on accuracy
- Worked with supervisory team to meet customer needs.
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Promoted loyalty programs and registration cards.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
Education
Bachelor’s Of Arts -
Badriya Pre University College
Karnataka Mangalore07.2007
Skills
- Cashier training
- Cash handling expertise
- Complaint resolution
- Cash Register Maintenance
- Cash Register Operation
- Forex operations
- Accounting management
Languages
Arabic
Beginner (A1)
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Malayalam
Beginner (A1)
Timeline
Consultant
Crypto Vip Signal and Network
07.2018 - 07.2022
Cashier Supervisor
Al Ghurair International Exchange
07.2009 - 07.2014
Cashier Assistant
Arabian Exchange Centre
04.2009 - 12.2009
Bachelor’s Of Arts -
Badriya Pre University College
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