Afreen Fatima
Abudhabi,UAE
Summary
Well-versed in visa consultancy with focus on immigration laws and procedures. Can ensure smooth and timely visa processing, thanks to familiarity with various immigration systems worldwide. Skilled in handling complex cases, providing advice and guidance to clients, and maintaining up-to-date knowledge on visa and immigration policies.
Enthusiastic [Job Title] with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Passionate [Job Title] with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.
Dedicated [Job Title] highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
11
11
years of professional experience
17
17
years of post-secondary education
Work History
Travel and Visa Consultant
FAM Travels and Visa Services
Abu Dhabi, UAE
05.2023 - 11.2024
- Conducting consultations to understand clients’ visa needs and provide clear, detailed guidance on visa requirements, application processes, and documentation.
- Filling the Application forms, Processing of Visa applications and checking them.
- Providing the itineraries, Booking Hotel, events, and conference for corporate clients
- Guiding clients through the visa application process, ensuring they meet all requirements and submit accurate documentation.
- Coordinating with the applicants incase additional information is required.
- Identifying potential issues in applications before submission and upload, minimizing chances of rejection or delay.
- Maintained up-to-date knowledge of immigration policies for accurate consultancy services.
- Resolving any issues or complications with applications, offering solutions and alternative options as needed.
Administration Assistant
FAM Travel and Visa Services
Abu Dhabi, UAE
07.2018 - 11.2021
- Communicating with team by scheduling and coordinating meetings.
- Carefully compiling with procedures, following standards of quality administration.
- Assisted in HR duties, improved staff onboarding experience.
- Managed incoming calls, ensured effective communication channels.
- Organized travel arrangements to ease the schedule of senior staff members.
- Maintained office supplies inventory for seamless operations.
- Handled petty cash transactions, ensured proper financial management within office.
- Organizing and maintaining digital filing systems.
- Processed client requests for enhanced customer satisfaction.
- Preparing reports to support decision-making processes.
- Communicated professionally with clients, maintained positive relationships.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
- Supported staff with administrative needs for photocopying, faxing and filing.
Assistant Software Testing Engineer
Tata Consultancy Services
Hyderabad, India
11.2013 - 11.2015
- Used strong STM (software testing methodologies) and principles to continually improve testing processes.
- Improved software quality by conducting rigorous testing procedures.
- Developing automated tests to increase efficiency.
- Improving the code coverage analysis thereby increasing confidence in product release decisions.
- Participated in design reviews, providing valuable input that increased product reliability.
- Identifying bugs, resulting in smoother user experience.
- Collaborated with development teams to fix issues quickly.
- Perfection of documentation process, making it easier for team members to understand steps taken during testing phase.
- Tested web applications across diverse range of desktop, tablet and mobile devices.
- Analysed user feedback to improve overall application functionality.
- Maintained test logs and documented all tests, providing accurate and timely status updates.
- Extracted software testing requirements from business requirements and functional specifications.
- Refined testing policies, procedures and scripts.
Education
Bachelor of Technology - Information Technology
Jawaharlal Nehru Technological University
Hyderabad India 06.2009 - 09.2013
High School Diploma - Maths Physics Chemistry
Board of Intermediate Education
Hyderabad India 05.2007 - 03.2009
GED - English
Board of Secondary Education
Hyderabad India 06.1996 - 05.2007
Skills
- Itinerary creation
- Fare calculation
- Public speaking
- Data entry accuracy
- Passport and visa regulations
- Accuracy in documentation
- Knowledge of visa procedures
- Database management
Languages
English
Fluent
Arabic
Advanced
Hindi
Native
Urdu
Fluent
Accomplishments
1. Published a research paper on “Swarm Intelligence” in “ National Journal of
Information Technology and Science “.
2. Secured SECOND Prize on a paper presented at MAHATMA GANDHI
INSTITUTE OF TECHNLOGY (MGIT) on “Home Automation over Internet”.
2. Attended a workshop on Flex conducted by “ADOBE” in KMIT.
3. Attended a Research and Development Showcase Program at IIIT Hyderabad.
4. Participated in paper and poster presentations on topics such as “Android”,
“Network Security”, Vocabulary and C quiz at various Engineering colleges.
5. Participated actively in all extracurricular activities held in the college.
Timeline
Travel and Visa Consultant
FAM Travels and Visa Services
05.2023 - 11.2024
Administration Assistant
FAM Travel and Visa Services
07.2018 - 11.2021
Assistant Software Testing Engineer
Tata Consultancy Services
11.2013 - 11.2015
Bachelor of Technology - Information Technology
Jawaharlal Nehru Technological University
06.2009 - 09.2013
High School Diploma - Maths Physics Chemistry
Board of Intermediate Education
05.2007 - 03.2009
GED - English
Board of Secondary Education
06.1996 - 05.2007
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