Ryan (Afrisia Naufal Fahrianto)
Dubai,United Arab Emirates
Summary
A highly skilled professional with expertise in ultra-luxury service, specialising in fine dining etiquette, wine and spirits pairing, and VIP/royal guest handling. Demonstrates operational excellence through adept table management, proficiency in POS systems such as Oracle/Micros, and high-volume workflow optimisation. Possesses strong analytical skills for data-driven problem solving and process improvement. Multilingual capabilities in English and Indonesian enhance cross-cultural communication and conflict resolution. Committed to delivering exceptional service while continuously seeking opportunities for professional growth within the hospitality industry.
Overview
7
7
years of professional experience
4038
4038
years of post-secondary education
Work history
Food & Beverage Professional (Waiter)
TRIBES RESTAURANT
Dubai, UAE
2024.10 - 2026.04
- Managing high-volume guest flow in a premier dining destination at Mall of the Emirates.
- Consistently achieving monthly upselling targets for premium meat cuts and beverage pairings.
- Collaborating with the floor and kitchen teams to optimize food delivery times during peak hours.
- Maintaining a 95%+ positive guest feedback rating through personalized and attentive service.
Food & Beverage Professional (Waiter)
ST. REGIS SAADIYAT ISLAND RESORT
Abu Dhabi, UAE
2022.10 - 2024.08
- Delivered "Bespoke Service" according to St. Regis ultra-luxury global standards.
- Handled exclusive VIP guests and high-profile delegations with absolute discretion and precision.
- Ensured 100% compliance with Marriott Luxury brand audits and service sequences.
- Recognized by management for exceptional attention to detail in table setups and banquet coordination.
- Managed table settings for optimal dining experience.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Internship (Waiter)
Grand Centara Hotel
Bangkok, Thailand
2019.10 - 2020.01
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Liaised with kitchen staff for prompt order delivery to customers.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
Education
Diploma - Hotel Operation
Auliyaa Hotel and Cruise Ship Institute
IndonesiaHigh School - Natural Science
PL Don Bosco High School
Semarang, IndonesiaSkills
- Ultra-Luxury Service: Fine Dining Etiquette, Wine & Spirits Pairing, VIP/Royal Guest Handling
- Operational Excellence: Table Management, POS Systems (Oracle/Micros), High-Volume Workflow Optimization
- Analytical Skills: Data-driven problem solving, detail-oriented observation, and process improvement
- Communication: Multilingual (English, Indonesian), Cross-cultural Communication, Conflict Resolution
Languages
English
Fluent
Indonesian
Native
French
Elementary
Timeline
Food & Beverage Professional (Waiter)
TRIBES RESTAURANT
2024.10 - 2026.04
Food & Beverage Professional (Waiter)
ST. REGIS SAADIYAT ISLAND RESORT
2022.10 - 2024.08
Internship (Waiter)
Grand Centara Hotel
2019.10 - 2020.01
Diploma - Hotel Operation
Auliyaa Hotel and Cruise Ship Institute
High School - Natural Science
PL Don Bosco High School