Afroze Shaikh

• Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
• Developed project management roadmap to define project objectives, timelines and milestones.
• Handling multiple projects simultaneously.
• Prepare RFI, SOW, SLA documents and active participate in procurement process
• Deliver end to end projects and oversee the AMC.
• Being fully aware of the project objectives in line with the project execution plan and managing and supervising the relevant project team/parties to achieve these objectives.
• Develop and document policies and procedures related to data privacy, data protection controls, data privacy impact assessment, data retention policy, data classification, and data cataloguing.
• Ensure that the organization's data handling practices are consistent with industry best practices and UAE Federal Law.
• Conduct Data Privacy Impact Assessments (DPIAs) to identify potential risks and develop mitigation strategies.
• Work with cross-functional teams to ensure that all data processing activities are conducted in compliance with applicable data privacy regulations and standards.
• Develop and implement data retention policies to ensure that data is stored and disposed of appropriately.
• Implement data classification schemes to ensure that data is categorized and protected in accordance with its sensitivity.

• Handle various responsibilities such as planning, scheduling, coordinating, and managing all aspect of project.
• Analyzing project scope and creating target state document.
• Develops client requirements via industry standard techniques such as data flow modeling, case analysis, workflow analysis, functional analysis, data modeling and object modeling.
• Details system specifications/ user story acceptance criteria.
• Revises requirements backlog complexity and priority to support planning.
• Interfaces with clients and gains understanding of functional and nonfunctional requirements/processes and establishes objectives and key success factors.
• Defines comprehensive test cases that cover all business scenarios.
• Defines system performance acceptance criteria.
• Reviews testing feedback and ensures adherence to functional and nonfunctional requirements
• Verify that software releases produced meet customer’s expectations.
• Strong knowledge of Agile development practices (Scrum and Kanban), methodologies, and tools.
• Analyzed problematic areas to provide recommendations and solutions.

• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Identified plans and resources required to meet project goals and objectives.
• Developed and initiated projects, managed costs, and monitored performance.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Drafted project reports to identify successful outcomes, insights and future recommendations.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Developed and implemented strategic project plans to meet business objectives.
• Work creatively and analytically in problem-solving environment demonstrating teamwork, innovation and excellence
• Overseeing operations of delivered project is running smoothly.
• Maintaining and reviewing projects as well as operations KPI and SLA’s.

• Handling kick off meetings with clients and gathering requirements.
• Passing on specifications and requirements to sales team so that proper price quote is proposed to client.
• Taking proper steps to engage stakeholders and communicating with them on timely basis.
• Manage day-to-day project activities and resources and chairs project management team meetings
• Monitor staff performance and complete performance reviews.
• Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership.
• Understand interdependencies between technology, operations and business needs
• Demonstrate functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices.
• Overseeing any changes proposed by client and their impacts on project deadline. Maintaining and updating change log.
• Perform technical reviewing of audit reports submitted by auditors related to ISO 9001, ISO 14001, OHSAS 18001 and HACCP.
• Establish and implement effective requirements practices, including use and continuous improvement of certification requirements process.

• Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously.
• Act as internal quality control check for project.
• Manage ongoing quality control and participate in quality issue resolution.
• Assist in dispute, negotiation, arbitration or litigation, as needed.
• Support formal/informal schedules to manage engagement contract.
• Define Statement of Work and Specifications for requested goods and services.
• Develop and manage all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues.
• Creating business models and flow charts using Microsoft Visio.

Projects Undertaken:

o GASCO Quality Assurance Inspection Process (GSIS):

▪ Responsibilities: GSIS or "GASCO SOURCE INSPECTION SERVICES" exhibits to project site inspection process mainly involving in Third-Party Inspection Agencies (TPIA). Design, manage & coordinate project right from BRD gathering, FSD preparation, screen designing and was a part till the UAT.

o ADNOC Corporate Website:

▪ Responsibilities: Acting as the point of contact with the Management and Media Department for the project covering all aspects from Design to delivery for the redesign of the portal www.adnoc.ae for the main ADNOC HR.

• Preparing project timelines and Gantt Chart to show current schedule status.
• Drive process improvement plans to ensure continuous enhancement of the project.
• Efficiently and effectively plan and manage service changes
• Work on multiple CRM tools like Oracle R12, Salesforce, TrackiT, Service Now and CA Service Desk to extract reports.
• Analyzing data and providing information that helps in overall growth of the process / project.
• Set KPI to ensure periodic performance against the process goal as defined in the SLA.
• Track the performance against all defined metrics in the SLA.
• Prepare business forecast based upon the historical operational data and collaborate with operations.

Projects Undertaken:

o LEAN SIX SIGMA PROJECTS: Reduction in Follow Up percentage of calls (July 2013 – December 2013),

o Elimination of Client Support mailbox (September 2013 –January 2014)

o Salesforce implementation across organization.

• Provide helpdesk support and resolve problems to the end user’s satisfaction.
• Monitor and respond quickly and effectively to requests received through the IT helpdesk.
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
• Modify configurations, utilities, software default settings, etc. for the local workstation.
• Utilize and maintain the helpdesk tracking software.
• Document internal procedures.
• Assist with on boarding of new users.
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
• Install, test and configure new workstations, peripheral equipment and software.
• Maintain inventory of all equipment, software and software licenses.