Afroze Hussain Mohammed
customer service representative
india,telangana
Summary
Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.
Consistently maximize satisfaction by offering every customer industry-leading service and support. Adaptable and responsive team player with unwavering dedication to retaining customers, boosting revenue and resolving conflicts.
Motivated Customer Relations Professional with working knowledge of auto-dialing systems and above-average sales conversion rates. Adaptable and personable team player focused on providing exceptional customer service every time. Open to travel and willing to work flexible schedules.
Overview
10
10
years of professional experience
Work History
Senior Customer Service Representative
Tech Mahindra
hyderabad, telangana
10.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Senior Customer Service Representative
Intouch Cx 24/7
10.2021 - 06.2023
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Escalated issues to proper supervisors when standard processes were not effective.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
- Coordinated customer service responses for high-value customers with complex issues as leading representative of team.
- Leveraged consistent, successful strategies to meet and exceed performance goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
Senior Process Associate
AGS Health PVT LTD
04.2018 - 06.2019
- Met month-end reporting objectives and deadlines.
- Identified modifications to processes and procedures that would promote better efficiency.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Offered data-driven recommendations to align company strategies and process improvement initiatives.
- Identified and resolved process issues to drive optimal workflow and business growth.
Supervisor Trainee
Rees Constructions
01.2016 - 01.2017
- Assisted in leading each shift by delegating duties and assigning specific tasks to employees.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Built highly productive teams through team building, clear communication and ongoing coaching.
- Partnered with management to coach, discipline and manage employees.
- Directed and supervised staff members to engage in sales, inventory management, cash receipt reconciliation and customer service requirements.
Cashier
Crystal Banjara Hotel
06.2014 - 12.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
No Degree - Commerce
Gowtham Junior College
Hyderabad,India07.2010
High School Diploma -
Martinet High School
Hyderabad,india05.2008
Skills
- Brand Advocacy
- Policy and Procedure Adherence
- Quality Control Policies
- Call Controlling
- Database Management
- Insurance Approvals
- Customer Complaint Management
- Floor Supervision
- Good Communication Skills
- Telephone Etiquette
- Answering Phones
- Client Needs Assessment
- Resolving Complex Issues
- Goals and Performance
- Issue Research
- Selling Skills
- Answering Client Questions
- Inbound and Outbound Calling
- Customer Support
- Interpersonal Communications
- Cash Handling
- Customer Relations
playing Cricket, Reading Books, Exploring about new technology
i love to play cricket its my passion I play also and I watch as well.
I love to read novels in my free time if there is any book kept i try to read so that i can gain something knowledgeable from that.
As we know Technology is boosting in this generation so we need to be quick and fast with the ongoing technology so i try to learn about Technology.
Additional Information
Personal Details
Fathers name-Mohammed Chand Miyan
Mothers name-Zahera Banu
Date of Birth-28-03-1992
Sex-Male
Marital status-Married
Nationality-Indian
Passport number-V2432837
Languages-English,Hindi,Urdu.
Languages
English
Advanced (C1)
Timeline
Senior Customer Service Representative
Tech Mahindra
10.2023 - Current
Senior Customer Service Representative
Intouch Cx 24/7
10.2021 - 06.2023
Senior Process Associate
AGS Health PVT LTD
04.2018 - 06.2019
Supervisor Trainee
Rees Constructions
01.2016 - 01.2017
Cashier
Crystal Banjara Hotel
06.2014 - 12.2014
No Degree - Commerce
Gowtham Junior College
High School Diploma -
Martinet High School
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