AFSER RAJA
Dubai,UAE
Summary
Dynamic and detail-oriented professional with a strong foundation in teamwork and collaboration, time management, and leadership skills. Demonstrates effective communication and multitasking abilities, complemented by proficiency in Microsoft Office. Committed to leveraging these skills to drive organisational success and contribute to team goals.
Overview
2
2
Languages
3
3
years of post-secondary education
7
7
years of professional experience
Work history
Food and Beverage Expert
Sheraton Creek Dubai Hotel and Towers
Dubai, UAE
2024.09 - Current
- Delivered service across Italian restaurant ,club lounge and breakfast restaurant areas.
- Coordinated shift operations during supervisor absence to support staff flow.
- Resolved guest complaints professionally to maintain service recovery outcomes.
- Maintained professionalism through peak service hours for consistent service delivery.
- Followed brand standards and hygiene practices during all service rounds.
- Anticipated guest needs and prompted suggestive selling and upselling during visits.
- Served food and beverages while monitoring satisfaction and addressing needs.
Waiter
Al Bandar Rottana
Dubai Creek, United Arab Emirates
2022.11 - 2024.08
- Served meals and drinks while keeping presentation and quality standards high.
- Provided courteous service that supported positive customer satisfaction ratings.
- Resolved guest complaints quickly and reported issues to restaurant management.
- Coordinated with kitchen and bar teams to avoid front-of-house delays.
- Delivered attentive, proactive service to maintain high guest satisfaction.
- Checked guest needs regularly, refilling drinks and answering questions.
Food and Beverage Associate
Taj Club House
Chennai, India
2021.04 - 2022.10
- Executed opening and closing tasks to support smooth service operations.
- Engaged guests in friendly conversations to improve bar experience.
- Maintained presence throughout meals to handle extra food and beverage requests.
- Cleaned tables and removed trash and dirty plates for welcoming dining.
- Prepared dining area by setting tables for upcoming meals per guidelines.
- Supported serving staff with accurate, well-presented food delivery.
Industrial training
Renaissance Race course
Bengaluru
2019.12 - 2020.03
- Engaged in learning and development across core functional areas to gain a comprehensive understanding of hotel operations and management.
- Completed comprehensive training programme in hotel operations and management, enhancing knowledge of industry standards and practices.
- Reduced skill gaps through targeted developmental programs.
- Ensured compliance with health and safety regulations, reducing potential risks at the workplace.
- Assessed employees' progress for better skill development.
Education
Bachelor of Science - Hospitality and Hotel Administration
The Indira Gandhi National Open University
India 2018.03 - 2021.04
Skills
- Guest relations
- Leadership skills
- Time management
- Multitasking abilities
- Effective communication
- Teamwork and collaboration
- Microsoft Office proficiency
LANGUAGE
English
Hindi
REFERENCE
Available upon request.
Timeline
Food and Beverage Expert
Sheraton Creek Dubai Hotel and Towers
2024.09 - Current
Waiter
Al Bandar Rottana
2022.11 - 2024.08
Food and Beverage Associate
Taj Club House
2021.04 - 2022.10
Industrial training
Renaissance Race course
2019.12 - 2020.03
Bachelor of Science - Hospitality and Hotel Administration
The Indira Gandhi National Open University
2018.03 - 2021.04