Results-driven Guest service professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction,strong background in VIP guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.Aiming to leverage my skills to successfully fill in the role that best suits my skills at your company.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Guest Service Agent
Etihad Airport Service
Abudhabi
11.2022 - Current
Providing effective Checkin and boarding service for Etihad and Wizz airline. Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Streamlined check-in process to decrease wait times and increase customer satisfaction.
Multitasking with many other airports duty like UMNR , ARRIVAL, BOARDING, TRANSFER DESK, CHECK IN and many other departments requiring customer service.
Providing high level of customer service in all time with proper grooming and managing shifts time.
Freelancer
Vibes Events
Abu Dhabi
10.2021 - 02.2022
Consulted with customers to determine objectives and requirements for events.
Greeted customers with smile and provided friendly, knowledgeable service.
Provided information about current and future events at facility.
Worked for ADIPEC, SAIL, UMEX in ADNOC
Senior Executive Guest Relation /Customer Service
Mumbai International Airport Pvt Ltd
Mumbai
12.2013 - 02.2021
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Worked flexible hours across night, weekend and holiday shifts.
Learned new skills and applied to daily tasks to improve efficiency and productivity.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Used Microsoft Word and other software tools to create documents and other communications.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Interaction with all kinds of passengers including Politicians, Ministers, VIPS, Celebrities, IAS/IPS Officers, Businessmen, and all kinds of commercially important people to the company
Creating movement's worksheets and allocating duties to the staff Preparation of regularly scheduled reports, developing and maintaining filing system.
Maintaining & compiling confidential records for the company and emailing them to the managing authorities.
Act as the point of contact for internal and external clientsRestocked supplies and placed purchase orders to-maintained adequate stock levels.
Liaise with executive & senior administrative assistants to-handle requests and queries from senior managers
Education
Master Of Commerce - Business Management
Mumbai University
Mumbai
04.2013 - 04.2015
Bachelor Of Commerce - Financial Accounting And Auditing
Mumbai University
Mumbai
06.2010 - 03.2013
Skills
Guest communication
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Accomplishments
Got promoted within 02 years from a trainee to a Senior executive.
Brainstormed with the IT department and gave some valuable feedback for a Guest management software which had made the work easier and resulted in saving time and having important data saved for future.
Supervised team of 8 staff which included my Seniors members and efficiently handled the shift.
Timeline
Guest Service Agent
Etihad Airport Service
11.2022 - Current
Freelancer
Vibes Events
10.2021 - 02.2022
Senior Executive Guest Relation /Customer Service
Mumbai International Airport Pvt Ltd
12.2013 - 02.2021
Master Of Commerce - Business Management
Mumbai University
04.2013 - 04.2015
Bachelor Of Commerce - Financial Accounting And Auditing
Mumbai University
06.2010 - 03.2013
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