Summary
Overview
Work History
Education
Skills
Additional Information
Nationality : Pakistani
Timeline
Generic
AFSHAN IMRAN

AFSHAN IMRAN

Sales, Purchase & Marketing Professional
Dubai

Summary

  • Experienced Sales and Purchase Professional with years of relevant experience in sales and purchase having worked with leading automobile companies in GCC.
  • Having a track record of outperforming sales and purchase targets, surpassing revenue objectives and exceeding set performance boundaries by excellent client relationship.
  • A proven performer and sales expert with excellent communication, negotiation and convincing skills.
  • Well networked and results oriented, identifying new business opportunities with an excellent record of business to business (B2B) and customer to business (C2B) senior sales and purchase executive experience.
  • Increasing sales and purchase turnover and developing accounts throughout career.
  • Highly customer oriented and optimum team management / building skills.
  • Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
  • Believing maximum sales and purchase result come from sound customer service, good follow up and ethical selling, premium.
  • Now looking to continue bringing a significant contribution for a successful company that rewards on merit, preferably within a senior or medium level in Business.

Overview

19
19
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Retail Manager - Home Inspection

Cars24
Dubai
04.2021 - Current
  • Building C2B (Home Inspection) business with CARS 24 UAE covering all 7 emirates
  • Managing Team of Team Leaders, Retail Associates, Evaluating Engineers and PRO working in hyper loop to procure cars from end user via Home Inspection model
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Preparing all the monthly reports (Roster / Performance/ targets) and conducting daily meets with TL's and RA's (discussing daily purchase funnel)
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Closely working with Pricing Team and Purchasers ensuring all the sellers are well negotiated
  • Delivering best end to end customer experience and maintaining the highest level of customer satisfaction
  • Recruited, hired and trained 8 associates to develop productive team with excellent product knowledge.
  • Ensuring high level of stock turn over and healthy inventory
  • Responsible for Hiring and training the right people
  • Created employee schedules to align coverage with forecasted demands.
  • (Purchasers)
  • Managed On-line Part Exchange
  • Trained the Used Car Buyers in Appraisal & Closing Techniques
  • Achieved and Maintained Consistently High Achievement levels in terms of Purchase & Trade Sales
  • Achieved and Exceeded the Set Objectives every month in a Consistent manner.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Represented company at national and regional trade shows.
  • Trained and developed new employees for ease of transition into team.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

Sales Specialist

Bentley Motors
Dubai
11.2019 - 01.2021
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Respecting the path of sales process and personalizing it in the way to match the character of the customers from New luxury, Extrovert and Old fashion Luxury customers segment
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Nurturing relationships with existing and potential customers in order to establish solid base of trust and therefore continuous business opportunities
  • Aiming for impeccable results towards achieving personal KPI’s
  • Results orienting, respecting the team members and board of managers
  • Dedicated in embracing and expanding knowledge in all the fields of luxury
  • Tailoring, guiding and placing bespoke vehicle orders according to the customers’ requests
  • Prospected continuously for new potential customers and maintained robust conversion rate.
  • Provided first-rate service to all customers and potential customers.
  • Partnered with marketing teams to provide insight about development of product pitches, boosting sales projections 80%.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Drafted, finalized and submitted paperwork to complete sales.
  • Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.

Sales Consultant

The Elite Cars
Dubai
01.2017 - 08.2019
  • Carry out sales in accordance to pre-agreed monthly targets and budgets
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
  • Prepare/ maintain visit/ call reports/log highlighting salient features and advise the Manager of the same
  • Report weekly/ monthly on agreed performance data, comparing actual with targeted/budgeted performance
  • Attend to customers visiting the showroom, initiate sales process with them paying attention to their needs and offer qualified advice on the specifications of the product
  • Maintain close contact with prospect customers, make sales call and visit them to suit their schedule/ convenience
  • Introduce and follow up suitable sales prospects
  • Maintain customer database and contribute towards the development of prospects list
  • Keep abreast of competition in this segment of cars
  • Ensure pre-delivery inspections and proper documentation of the sales transaction
  • Ensure details of all vehicle transactions are accurately completed & recorded and registered with sales administration, including payment and the registration of the vehicle with the traffic department and invoicing
  • Provide highest degree of customer service and satisfaction at all times in accordance with the company’s sales policies and procedures to maximize future recommended or repeat sales
  • Ensure that the customer is aware of all available extras, accessories and warranties
  • Notify the customers of delay, changes in the requirements and specifications etc., if any, ensuring smooth conclusion of vehicle handover
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Provide customers with qualified advice on vehicle finance and insurance facilities
  • Participate in seasonal sales campaign and promotions to maximize sales penetration
  • Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.

Sales Consultant

Gargash Enterprises LLC, Mercedes Benz
Dubai
10.2014 - 05.2016
  • Attending sales meetings, conferences and events
  • Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
  • Created detailed sales presentations to communicate product features and market data.
  • Handling clients in a professional manner, Dealing with customer issues
  • Processing customer orders, Keep up to date with product developments
  • Calling clientele, devising new sales or marketing strategies
  • Assisting the Business Manager in optimizing sales of value-added products
  • Assisting Sales Manager and team in achieving overall business targets
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Provided sales and customer service assistance to walk-in traffic
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Attending all training and development provided and working with Performance Management strategy for improving personal career and success
  • Describing all optional equipment available for customers, Preparing & following-up on quotations
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Followed up with existing customers to provide additional support and address concerns.
  • Reviewing and analyzing actions at the end of the day, week and month

Sales Executive Lexus

Al Futtaim Motors - LEXUS
Dubai
06.2010 - 05.2014
  • Selling to retail and corporate clients
  • Developed team communications and information for meetings.
  • Used coordination and planning skills to achieve results according to schedule.
  • Negotiating with corporate customers and car rentals
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Evaluating customer needs and providing customized solutions
  • Arranging finance and Insurance for customer in co-ordination with F&I Manager
  • Providing after sales support in liaison with service and parts team
  • Increased customer satisfaction by resolving issues.
  • Resolved problems, improved operations and provided exceptional service.
  • Providing feedback to the marketing team on product features and specification of vehicle in terms of ordering vehicles
  • Forecasting future sales and vehicle requirements
  • Always be well informed about competitor products and pricing by staying ahead of
  • Meeting and exceeding sales target for the brand
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Prospecting for new business from high net worth Individuals
  • Maximize sales and profit opportunities
  • Follow up with existing clients
  • Evaluating Customers existing vehicles and trading them for purchase of new vehicles
  • Qualify and establish relationship with existing and new customers
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Preparing documents on time before delivery of the vehicle
  • Attend continuous training programs related to new products launches.

Sales Advisor

Al Tayer Motors - Ford, Mercury & Lincoln
Dubai
05.2006 - 04.2009
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Selling to retail and corporate clients.
  • Representing the Auto Industry in a professional manner where communication skills, bearing and reliable efficiency are the benchmark of the industry.
  • Achieving or exceeding assigned sales targets, quotas and service performance standards.
  • Providing a neat, accurate and complete documentation required for each unit sold.
  • Maintaining complete and detailed knowledge of all assigned units
  • Working as a dedicated, sincere and honest employee as part of a dynamic sales team tasked with setting a superior standard within the industry.
  • Evaluating customer needs and providing customized solutions.
  • Arranging finance and Insurance for customer in co-ordination with F&I Manager.
  • Providing after sales support in liaison with service and parts team.
  • Participate in seasonal sales campaign and promotions to maximize sales penetration.
  • Demonstrated features, answered questions and offered solutions.
  • Responded to in-person and telephone requests for information about company offerings.
  • Scheduled appointments and managed master calendar.
  • Documented customer interactions using CRM to capture data in processing system.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
  • Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Exceeded goals for new accounts in single sales cycle.
  • Implemented brand marketing and sales campaigns.
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
  • Trained and mentored new sales representatives.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.

Business Development Executive

World Wide Auctioneers
Jebel Ali
09.2004 - 04.2006
  • Report directly to the Chairman of the company
  • Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
  • Prepare daily and weekly reports for the Chairman
  • Direct correspondence with the Chairman, when he is out of town
  • Successfully helped to maintain the continuity and direction of a leading auction company
  • Defined and integrated roles, responsibilities and processes for business team and data management organization.
  • Direct correspondence with customers about their needs and wants during auctions
  • Handle all Public Relations work (Dept Of Economic Development, Dubai Municipality, etc.) Assisting General Manager and Accounts Manager in day-to-day office routine work
  • Preparing correspondence like letters, e-mails, faxes, memos, charts, L.P.O
  • Collaborated with sales and marketing departments to support project rollout.
  • Maintain up-to-date record of internal / external contacts and addresses
  • Organize and maintain a schedule of meetings and appointments.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Identified business development challenges and customer concerns for proactive resolution.

Sales / Customer Service Coordinator

Exel Dubai LLC
Dubai
01.2002 - 08.2003
  • Direct Marketing & Selling of Logistic services to target customers.
  • Providing the customer with up to date information on services, identifying customers needs and providing advice on the services
  • Telemarketing, negotiating and visiting companies on a daily basis and convincing customers of the services
  • Providing feedback to the customers, resolving, the related issues and attending customer queries
  • Documentation of customer files & sending files for approval
  • Preparing correspondence like letters, e-mails, faxes, memos, charts
  • Assisting L/C department every now then
  • Created and enhanced call sequencing flows and scripts to enhance team performance.
  • Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
  • Reviewed submitted documents to check compliance and enforce recordkeeping policies.
  • Spearheaded training initiatives to keep all customer service team members operating consistently with strong call management abilities.
  • Worked with corrective action teams to assess historical solutions and make proactive procedural adjustments.

Assistant to Retail Manager

Sun and Sand Sports LLC
Dubai
04.1999 - 01.2002
  • Assisting Retail manager in day-to-day office routine
  • Preparing correspondence like letters, e-mails, faxes, memos, charts
  • Maintain staff records, transfers as per branch
  • Organizing transportation, leave dues, etc.
  • Providing products to showrooms as per their requirements
  • Raising L.P.Os, Demand notes sales, transfers etc.
  • Reporting to the Retail Manager and General Manager in corresponding with the cooperate clients
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Carried out day-to-day duties accurately and efficiently.

Education

Bachelor - Commerce

Government College & University
Pakistan
04.2003 - 04.2006

Intermediate - Commerce

Pakistan Education Academy
UAE

Skills

    Sales Management

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Additional Information

Marital Status : Married

Driving License : Valid UAE driving License

Nationality : Pakistani

Pakistani

Timeline

Retail Manager - Home Inspection

Cars24
04.2021 - Current

Sales Specialist

Bentley Motors
11.2019 - 01.2021

Sales Consultant

The Elite Cars
01.2017 - 08.2019

Sales Consultant

Gargash Enterprises LLC, Mercedes Benz
10.2014 - 05.2016

Sales Executive Lexus

Al Futtaim Motors - LEXUS
06.2010 - 05.2014

Sales Advisor

Al Tayer Motors - Ford, Mercury & Lincoln
05.2006 - 04.2009

Business Development Executive

World Wide Auctioneers
09.2004 - 04.2006

Bachelor - Commerce

Government College & University
04.2003 - 04.2006

Sales / Customer Service Coordinator

Exel Dubai LLC
01.2002 - 08.2003

Assistant to Retail Manager

Sun and Sand Sports LLC
04.1999 - 01.2002

Intermediate - Commerce

Pakistan Education Academy

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AFSHAN IMRANSales, Purchase & Marketing Professional