Afshin Ahammed
Operations
Dubai,UAE
Summary
Experienced Operations coordinator with proven track record driving high customer satisfaction and creating positive customer experiences. Highly organized, reliable and attentive to customer needs. Forward-thinking individual skilled at operating departments efficiently to meet goals. Proactive and hardworking focused on continuous operational improvement. Hardworking individual skilled in order fulfillment, warehouse processes and inventory management. Demonstrated success in contributing to team objectives.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
PCR Lab Operations
Aster DM Health Care
Dubai
09.2021 - 12.2022
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional customer service.
- Developed and distributed employee work schedules and train new staff member’s in-order to achieve success.
- Obtained underwriting approval by completing application for insurance coverage.
- Fleet management by preparing roasters on a daily basis for the pick of PCR samples from various hospitals and clinics.
- Trained drivers to manage time effectively, improving overall performance.
- Held monthly presentation to line manager’s regarding the sample count and monthly revenue of the department.
Order Fulfillment Associate
Ashtel Group Of Companies
Dubai
04.2019 - 08.2021
- Worked closely with logistics, sales, and marketing departments to ensure customer satisfaction by establishing and maintaining systems to manage customer orders in a structured fashion.
- Organizing customer dispatches / outbound logistics ensuring cost and time effectiveness and meeting end user demands.
- Planned and supervised shipments from collection to end-user and scheduled daily and weekly routes.
- Records purchases, maintains database, performs physical count of inventory, and reconciles actual stock count to computer-generated reports.
- Oversaw daily operations and shipping and handling processes.
Operations Coordinator
Royal Enfield
Kozhikode, Kerala
03.2017 - 01.2018
- Worked as main line of Contact & Communication link for Customer & Company on after sale service.
- Performs routine clerical duties, including data entry, answering telephone, emails and assisting customers.
- May serve as cashier and handle cash and cash-related payments.
- Monitored and adjusted inventory levels of spare parts to meet customer needs and demands.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
MBA - Operations & Finance
Manipal University
Dubai 09.2019 - 10.2021
B.com - E-commerce
Dr. GRD College of Science
04.2016 - 04.2019
Skills
Customer Service
Certification
Language and tools of financial analysis
Additional Information
•UAE driving license
•Visit visa
Timeline
Customer service- Handling abusive customers
09-2022
International logistics
09-2022
PCR Lab Operations
Aster DM Health Care
09.2021 - 12.2022
Language and tools of financial analysis
04-2021
MBA - Operations & Finance
Manipal University
09.2019 - 10.2021
Order Fulfillment Associate
Ashtel Group Of Companies
04.2019 - 08.2021
Diploma in entrepreneurship and small businesses
04-2018
Operations Coordinator
Royal Enfield
03.2017 - 01.2018
B.com - E-commerce
Dr. GRD College of Science
04.2016 - 04.2019
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