AFTAB ANSARI
ABU DHABI
Summary
Hardworking Site Supervisor knowledgeable about Catering & Laundry operations. Versed in project, team and inventory management. Streamlines workflow and optimizes processes for maximum productivity. Resourceful Site Supervisor tenacious about keeping operations on-schedule and on-budget. Successful at coordinating diverse resources and satisfying tough clients according to demanding timelines.
Overview
7
7
years of professional experience
Work History
Catering & Laundry-Site Supervisor
National Corporation For Tourism And Hotels
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Catering & Laundry - Supervisor
Social Welfare Catering, Khimji Ramdas L.L.C
07.2017 - 05.2023
- Optimized scheduling of staff shifts to maintain optimal workflow during peak hours.
- Boosted employee morale by fostering a positive work environment conducive to open communication and teamwork.
- Introduced a systemized approach to sorting items based on fabric type and color that led to a decrease in damaged clothes.
- Collaborated with housekeeping team to coordinate linen supply for guest rooms and public areas.
- Mentored new employees in proper laundry procedures, leading to increased overall performance levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Contributed to inventory management by monitoring stock levels.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
Education
Advance Diploma in Store Management - Store Management
NATIONAL COUNCIL OF TRAINING ACADEMY
Malda West Bengal12.2021
Diploma in Computer Applications & Tally ERP - Computer Applications
BIRSA COMPANION COMPUTER EDUCATION CENTRE
BERMO JHARKHAND12.2014
S.S.C PASSED - SSC
R B +2 HIGH SCHOOL
BERMO JHARKHAN09.2012
Skills
- Security management
- Facility Inspection
- Personnel Oversight
- Inventory procurement
- Project Coordination
- Contract Management
- Operations Management
- Technical knowledge
- Safety assessment
- Environmental awareness
- Site coordination
- Team Supervision
- Staff Management
- Inventory purchasing
- Quality Assurance
- Business Development
- Strategic Planning
- Compliance Monitoring
- Safety awareness
- Material Procurement
- Team Leadership
- Employee Training
- Work Monitoring
- Equipment Safety Verification
- Adaptability and Flexibility
- Problem-solving aptitude
- Teamwork and Collaboration
- Site Maintenance
- Effective Communication
- Customer Relations
- Time Management
Timeline
Catering & Laundry-Site Supervisor
National Corporation For Tourism And Hotels
11.2023 - Current
Catering & Laundry - Supervisor
Social Welfare Catering, Khimji Ramdas L.L.C
07.2017 - 05.2023
Advance Diploma in Store Management - Store Management
NATIONAL COUNCIL OF TRAINING ACADEMY
Diploma in Computer Applications & Tally ERP - Computer Applications
BIRSA COMPANION COMPUTER EDUCATION CENTRE
S.S.C PASSED - SSC
R B +2 HIGH SCHOOL
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