Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic
Aftab Hussain

Aftab Hussain

Dubai

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Concierge Agent

Golden Mile Residential Apartments
01.2023 - Current
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
  • Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
  • Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.

GSA (Guest Service Agent)

Atana Hotel
12.2015 - 11.2017
  • Collected room deposits, fees, and payments.
  • Greeted guests upon arrival and offered assistance.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Maintained consistent positive customer feedback.
  • Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
  • Recommended hotel services or amenities that guest may find useful.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Provided guest assistance and recommendations for tourist attractions.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.

GSA (Guest Service Agent)

Nihal Hotel
04.2014 - 12.2015
  • Collected room deposits, fees, and payments.
  • Greeted guests upon arrival and offered assistance.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Maintained consistent positive customer feedback.
  • Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
  • Recommended hotel services or amenities that guest may find useful.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Provided guest assistance and recommendations for tourist attractions.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.

Education

Bachelor of Arts - Arts

Bahauddin Zikriya University
Multan Pakistan
07.2010

Skills

  • Golf Courses and Tee Times
  • Strong Verbal and Written Communication
  • Billing and Payment Processing
  • Store Merchandising
  • Nightlife Recommendations
  • Microsoft Onenote
  • Conference and Meeting Planning
  • Special Requests
  • Dining Recommendations
  • Telephone Etiquette
  • Personnel Management
  • CCTV Surveillance
  • Customer Accounts Management
  • Front Desk Operations
  • Reserve Tickets
  • Customer Support Needs Assessment
  • Store Layouts

Certification

  • [Area of expertise] License - [Timeframe]
  • [Area of certification] Training - [Timeframe]
  • Licensed [Job Title] - [Timeframe]
  • Certified [Job Title], [Company Name] - [Timeframe]

References

1.

2.

3.


Languages

Urdu
Advanced (C1)
Arabic
Beginner (A1)
Persian
Beginner (A1)
English
Advanced (C1)

Timeline

Concierge Agent

Golden Mile Residential Apartments
01.2023 - Current

GSA (Guest Service Agent)

Atana Hotel
12.2015 - 11.2017

GSA (Guest Service Agent)

Nihal Hotel
04.2014 - 12.2015

Bachelor of Arts - Arts

Bahauddin Zikriya University

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Aftab Hussain