Aftabali Sayyed
Dubai,UAE
Summary
Organized and dependable customer relation advisor with 5 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Customer relations advisor
Tech Mahindra Business services LTD
Mumbai, India
2020.03 - 2024.01
- Asked probing questions of clients to understand needs and identify actionable requirements.
- Fostered strong customer relationships to enhance loyalty and satisfaction.
- Guided customers through purchase decisions, maximizing cross-selling opportunities to boost sales revenue.
- Managed over 20 customer calls per day and converted 35% into sale calls.
Team Leader
Aimstorm Infotech LTD
Navi Mumbai, India
2017.06 - 2019.03
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Fostered positive employee relationships through communication, training and coaching.
- Spearheaded sales and marketing initiatives to bolster lead generation, aligning with strategic business goals and revenue targets.
Education
Bachelor of Commerce - Commerce
Kalinga University
India 2019.07 - 2022.06
Higher Secondary Certificate - Commerce
S.K Rai College Or Arts And Commerce
India 2018.08 - 2019.05
Secondary school certificate -
St. Sebastian's High school
India 2013.06 - 2014.06
Skills
- Dispute resolution
- Customer experience
- Relationship building
- Communication
- Natural desire to close deals
- Team player
Languages
English
Fluent
Hindi
Native
Accomplishments
- Awarded multiple "Best employee of the month" in A.Y 2022.
- Secured 17th position in the biggest campaign held by Tech Mahindra in 2022.
Certification
Maharashta State Certificate in IT - MSBTE
Additional Information
Hobbies
- Snooker
- Volleyball
- Cricket
Timeline
Customer relations advisor
Tech Mahindra Business services LTD
2020.03 - 2024.01
Bachelor of Commerce - Commerce
Kalinga University
2019.07 - 2022.06
Higher Secondary Certificate - Commerce
S.K Rai College Or Arts And Commerce
2018.08 - 2019.05
Team Leader
Aimstorm Infotech LTD
2017.06 - 2019.03
Secondary school certificate -
St. Sebastian's High school
2013.06 - 2014.06