Nutanix Prism Environment with AHV Hypervisor
Allan Williams
Dubai
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
8
8
Certificates
2
2
Languages
Work History
Assistant Manager - IT Services
Watania Takaful Insurance
Dubai
07.2022 - 01.2025
- Manage IT Services team that supports over 400 users located across the globe
- Implement corporate IT initiatives by ensuring end user services are managed, maintained and supported proactively.
- Planed and scheduled and delegated assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitor and attend to Security and System Alerts, to ensure organization data is protected
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
IT Supervisor
Serco, Zayed University
01.2017 - 07.2022
- Supervise and mange IT and AV team members to ensure tasks, incidents and problems are identified and dealt with timely
- Health and Safety IOSH certified, Operational Experience - Manage and maintain the IT and ELV network at Zayed University, including and not limited to-
- Manage and monitor Privileged Access Management (PAM) solution System firewall, anti-virus and system vulnerabilities are assessed and updated accordingly
- Ensure confidentiality, integrity and availability of data and systems at all times
- Ensuring proper backup and recovery systems are in place and functioning as intended
- Designed and implemented phase one of the AV network solution, capable of remote monitoring and control of all AV systems on campus
- Proper system updates and upgrades are carried out along with timely replacement of faulty systems
- Provided support to apply Serco's Global hardening program on Serco managed end devices
- Assist management with internal and external IT / Security Audits to comply with local and regulatory standards
- Life Cycle Project Management with a yearly budget in excess of 10 Million Dirhams
AV/IT Team Leader
Serco, New York University Abu Dhabi
03.2014 - 01.2017
- Managed, trained and guided team members on day to day tasks
- Carried out in house workshops to enhance experience levels of team members
- Management of PAM, Security devices and systems
- Perimeter security system Access control, CCTV, intercom
- Assessed team members performance and took appropriate action when required
- Assisted IT Manager to ensure high quality customer support is provided by all team members
- Carried out maintenance on IT/AV equipment, coordinated the setup of conference calls, meetings, presentations, for high ranking individuals of the university
- Ensured all scheduled meetings are properly setup and ready for the
- Provided customized solutions to meet the demands of the client, such as setting up projection and audio systems in outdoor locations
- Provided IT support for all Serco staff working at NYUAD
- Worked together with the IT Command center on technical issues related network equipment and structured cabling
- Carried out Scheduled preventive maintenance on AV equipment and Structured cabling systems
Education
Bachelor of Science - Computing
Buckinghamshire New University
United Kingdom 01.2012 - 01.2013
Higher National Diploma - IT System support
British College of Applied Studies
Sri Lanka 01.2010 - 01.2012
High School Diploma -
Republican International Schell
Sri Lanka 04.2001 -
Skills
Office365 and Systems Administration (Windows Server)
undefinedSoftware
Centrify Privileged Access Management
Manage Engine Service Desk
Manage Engine Endpoint Central
Solar Winds NPM and NCM
Windows Hyper V and Server Education Environment
Certification
ISO 27001:2013 Information Security Management System Lead Auditor
Timeline
AWS Cloud Practitioner
02-2024
Assistant Manager - IT Services
Watania Takaful Insurance
07.2022 - 01.2025
ISO 27001:2013 Information Security Management System Lead Auditor
05-2021
Nutanix Certified Master - Multicloud Infrastructure Pending Examination
05-2021
Nutanix Certified Professional - Multicloud Infrastructure 5
08-2020
ITIL Foundation
12-2019
Cisco Certified Network Associate (CCNA)
07-2018
Certified Technology Specialist (CTS)
04-2017
Gallagher Access Technician
02-2017
IT Supervisor
Serco, Zayed University
01.2017 - 07.2022
AV/IT Team Leader
Serco, New York University Abu Dhabi
03.2014 - 01.2017
Bachelor of Science - Computing
Buckinghamshire New University
01.2012 - 01.2013
Higher National Diploma - IT System support
British College of Applied Studies
01.2010 - 01.2012
High School Diploma -
Republican International Schell
04.2001 -
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