Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Affiliations
Timeline
Generic
AGHA WALEED KHAN

AGHA WALEED KHAN

Bur Dubai,UAE

Summary

I am a passionate and dynamic professional eager to secure an entry or midlevel position in sales, marketing, and customer relations within a growing organization. With a Bachelor's degree in Mass Communication and six years of diverse experience, I bring a proven track record in leadership and service delivery across multifaceted, multicultural environments. I possess a comprehensive understanding of both B2C and B2B sales, underpinned by strong customer relations skills. Additionally, my advanced IT skills, coupled with proficiency in MS Office and Windows applications, equip me to excel in a fast-paced setting. I am committed to contributing to your organization's objectives while actively pursuing opportunities for professional growth. Aspiring agent with strong communication and interpersonal skills gained through coursework, customer service and leadership experiences. Skilled in market research, negotiations and networking. Detail-oriented with drive to build and maintain positive relationships with clients. Looking to develop career as agent and bring value to professional organisation.

Overview

6
6
years of professional experience

Work history

BACK OFFICE AGENT

TCS (DU PROJECT)
Dubai
01.2021 - 10.2024
  • Generate impactful sales leads through strategic outbound calls
  • Efficiently process orders and inquiries to ensure customer satisfaction
  • Effectively resolve customer service issues, enhancing client relations
  • Maintain an organized database of customer information for improved service delivery
  • Cultivate valuable customer insights to identify and capitalize on cross-selling opportunities.

CUSTOMER SALES EXECUTIVE

TRG PAKISTAN
Pakistan
06.2018 - 10.2019
  • Market and promote corporate products, including Fixed and Managed Enterprise Services
  • Address and resolve customer queries while adhering to defined service standards
  • Effectively manage customer complaints, providing swift solutions and timely escalations
  • Educate customers on telecom products and services, driving cross-selling opportunities
  • Generate and pass leads to relevant departments, delivering feedback on products and processes
  • Enhance operational efficiency by utilizing customer interaction insights
  • Build strong customer relationships by recommending tailored products and services to optimize their monthly billing.

TEAM LEADER

AS BPO SOLUTIONS PAKISTAN
Pakistan
11.2019 - 07.2020
  • My key responsibilities are as follows: Motivating the Team Members for achieving high sales targets
  • Deliver prepared sales scripts to persuade potential customers to purchase a product or service or make an interest
  • Describe products and services, Respond to questions of team members
  • Obtain customer information And possible customer leads, Data entry and maintenance of customer/potential customer databases
  • Follow up on initial contacts Maintain records of telephonic interactions.

Education

BS (Mass communications) -

UMT (University of Management and technology)
2018 - 2022

12th Standard -

H.S.C-II

10th Standard -

S.S.C - II

Skills

  • Relationship Building
  • Customer Service Skills
  • Negotiation and Convincing Skills
  • Business Development
  • Marketing Strategies
  • Handling Multiline
  • Time Management
  • KPI Management
  • Sales Reporting
  • Team Building
  • Closing Deals
  • Cold Calling
  • CRM
  • Team Player

Languages

English
Fluent
Urdu
Fluent
Punjabi
Fluent

Personal Information

  • Date of birth: 12/11/97
  • Nationality: Pakistani
  • Marital status: Single

Affiliations

  • Gaming
  • Travelling

Timeline

BACK OFFICE AGENT

TCS (DU PROJECT)
01.2021 - 10.2024

TEAM LEADER

AS BPO SOLUTIONS PAKISTAN
11.2019 - 07.2020

CUSTOMER SALES EXECUTIVE

TRG PAKISTAN
06.2018 - 10.2019

BS (Mass communications) -

UMT (University of Management and technology)
2018 - 2022

12th Standard -

H.S.C-II

10th Standard -

S.S.C - II
AGHA WALEED KHAN