AGILESH T.A
Chennai,India
Summary
Committed expert dedicated to delivering superior service and enhancing overall organizational performance.
Overview
9
9
years of professional experience
2013
2013
years of post-secondary education
Work history
Customer Care Executive / Lamination Operator
Toppan Gravity
2022.04 - Current
- Managed job sheets to facilitate a seamless workflow and uphold high-quality output standards.
Senior Customer Care Executive
Magus Customer Dialogue
2019.01 - 2022.02
- Handled customer support, team communication, team management, escalations, and escalation calls.
- Assumed the role of Assistant Leader and achieved a good quality score in calls.
Field Engineer
ACT Broadband
Chennai
2017.05 - 2018.01
- Troubleshot hardware problems, ensuring minimal disruption to operations.
- Provided exceptional customer service by addressing queries promptly and efficiently.
- Ensured timely completion of projects with effective time management skills.
- Resolved technical issues swiftly, minimising downtime.
- Installed, tested, and commissioned complex machinery to ensure optimal performance.
- Performed critical software upgrades to improve system functionality.
- Collaborated effectively with multidisciplinary teams to achieve project goals.
Education
SSLC - History
Vellayan Chettiar Hr. Sec. School
ChennaiDiploma - Mechanical Engineering
Thai Moogambigai Polytechnic College
Skills
- Computer literacy
- Microsoft Excel
- Client support
- Team leadership
- Verbal communication
- Effective communication
- Handwork
- Self-driven
Languages
English
Elementary
A2
DECLARATION
I hereby declare that the above said information’s are true and Correct to the best of my knowledge and belief. Place : Sharjah
PERSONAL DETAILS
- Father Name : Anil Kumar .G
- Gender : Male
- Date of birth : 20.05.1995
- Nationality : Indian
- Religion : Hindu
- Marital Status : Married
- Language Known : Tamil,Malayalam & English
- Currently living Location: SHARJAH (UAE)