Summary
Overview
Work history
Education
Skills
Languages
DECLARATION
PERSONAL DETAILS
Generic
AGILESH T.A

AGILESH T.A

Chennai,India

Summary

Committed expert dedicated to delivering superior service and enhancing overall organizational performance.

Overview

9
9
years of professional experience
2013
2013
years of post-secondary education

Work history

Customer Care Executive / Lamination Operator

Toppan Gravity
04.2022 - Current
  • Managed job sheets to facilitate a seamless workflow and uphold high-quality output standards.

Senior Customer Care Executive

Magus Customer Dialogue
01.2019 - 02.2022
  • Handled customer support, team communication, team management, escalations, and escalation calls.
  • Assumed the role of Assistant Leader and achieved a good quality score in calls.

Field Engineer

ACT Broadband
Chennai
05.2017 - 01.2018
  • Troubleshot hardware problems, ensuring minimal disruption to operations.
  • Provided exceptional customer service by addressing queries promptly and efficiently.
  • Ensured timely completion of projects with effective time management skills.
  • Resolved technical issues swiftly, minimising downtime.
  • Installed, tested, and commissioned complex machinery to ensure optimal performance.
  • Performed critical software upgrades to improve system functionality.
  • Collaborated effectively with multidisciplinary teams to achieve project goals.

Education

SSLC - History

Vellayan Chettiar Hr. Sec. School
Chennai

Diploma - Mechanical Engineering

Thai Moogambigai Polytechnic College

Skills

  • Computer literacy
  • Microsoft Excel
  • Client support
  • Team leadership
  • Verbal communication
  • Effective communication
  • Handwork
  • Self-driven

Languages

English
Elementary
A2

DECLARATION

I hereby declare that the above said information’s are true and Correct to the best of my knowledge and belief. Place : Sharjah

PERSONAL DETAILS

  • Father Name : Anil Kumar .G
  • Gender : Male
  • Date of birth : 20.05.1995
  • Nationality : Indian
  • Religion : Hindu
  • Marital Status : Married
  • Language Known : Tamil,Malayalam & English
  • Currently living Location: SHARJAH (UAE)
AGILESH T.A