Agnelo D'Souza
Mirdiff, Dubai
Summary
Has a passion for Teaching and training.Organized and Tech-Savvy and skilled at successfully managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced working under pressure.
Overview
36
36
years of professional experience
Work History
Technical & Sales Support Manager (Retired)
ITW Welding Product Group, FZE
2012.07 - 2023.06
- Visited Distributors in Middle East and Caspian Region to impart training to their Sales and Service personnel and do actual practical hands on training on installation, Adjustments, welding techniques and troubleshooting of Welding Machines.
- Conducted Service Engineering training for major customer like NPCC, Abu Dhabi; SOC, IRAQ; SNGPL, Pakistan, Red-D-Arc , Dubai for ProHeat 35
- Gave support to Financial Controller in making weekly and monthly reports that were submitted to head office
- Supported all distributors and my colleagues in Dubai and Saudi Arabia in suggesting appropriate machines against tenders and enquiries received by them
- Provided them comparisons of our machines with competitor machines to assist them in their technical offer
- Warranty repairs administration and technical support. Provided detailed feedback to factory about recurring and major technical issues on Miller machines for product improvement
- Liaised with governments agencies like Customs, Chamber of Commerce as and whenever there were issues and enquiries
- Key role in organizing and managing stall for STEELFAB 2014, from design to layout and actual implementation of the project
- Implementing Continuous improvement Projects in processes
- Developed and implemented training initiatives for new hires.
Field Service Manager
M/s. M. A.R Al Bahar
2004.01 - 2012.06
- Reporting to Branch Service Manager
- Handling all Service related Field issues for under warranty repairs, revenue repairs and overhauling, managing Annual Service Contracts including preparing proposals/tenders, negotiating and finalizing the contracts
- Managing a team of 4 Service Engineers, handling all CAT Construction equipments, CAT Generators and Industrial Engines, Material Handling Equipments all Preventive Maintenance and Total Maintenance Contracts
- Each of the 4 Service engineers together managing a team of 70 Service Technicians including EPG Electricians and Mechanical Technicians and their day-to-day operations and deputing of technicians as per schedule
- Preparing Annual Budgets for Service and Preventive Maintenance vehicles (48 pick –ups and 2 PM Vans), Special tools and equipments required for field Jobs and target for Service Sales
- Involved in manpower planning and recruiting
- On annual basis, reviewed Manpower Skills inventory and planning of training requirements for the technicians, including New Product Introduction Training
- Reporting to CAT and other principals of recurring technical issues that need attention and follow- up for getting solutions through the CAT designed Dealer Service Network system of problem reporting
- Besides the above, managing the work in progress of all the Service Work orders, follow up on closing the orders in the shortest possible time and review the performance of each work orders
- Monthly review of performance of Field Service Department and discussing it with the 4 Service Engineers about their performance and ways to improve
- Weekly Reporting to the Branch Service Manager about Recurring technical problems, the performance of the Field Service department, the Work in progress and any other important issues.
Supervisor
M/S M. A. R. Al Bahar
2000.04 - 2003.12
- Bahar (Dealers for CATERPILLAR products in UAE)
- Planning, organization and scheduling of Preventive Maintenance Service of all equipment under P.M
- Agreement with the company
- Responsible for opening work orders, ordering required spares, deputing technicians for servicing and closing/invoicing customer using Computerized Database system development by Caterpillar
- Preparing Preventive Maintenance Agreement Proposal’s and negotiating with customer during signing of the Agreement
- Supervision of Workshop & Field jobs of all Caterpillar Material Handling Equipments, revenue as well as warranty repairs
- Reporting to and filled in for Field Service Supervisor during his absence.
Service Technician
M/s M. A. R. Al Bahar
1998.02 - 2000.03
- Bahar (Dealers for CATERPILLAR products in UAE)
- Servicing, maintenance and repair of Caterpillar Material Handling Equipment viz CAT Lift Trucks, capacities ranging 1 ton Electric/IC Engine powered to 15 tons IC engine powered
- Servicing, maintenance and repair of HIAB make truck mounted cranes with capacities ranging from 8 ton to 15 ton
- Servicing, maintenance and repair of Lorain/Terex make cranes capacities ranging from 10 tons to 100 tons
- Involved in pre-delivery inspection and testing, after sales service, under warranty repairs and fault diagnosis and repairs
- Also involved in servicing, repairs and maintenance of 3200, 3300, 3400 and 3500 series of Caterpillar engines.
Product Support & Service Engineer
M/s Tractors India Limited
1997.02 - 1998.02
- Manufacturer of GROVE Cranes in India)
- Servicing, maintenance and repairs of Coles and Grove Cranes
- Diesel Electric
- Diesel Hydraulics from 10 ton to 200 tonnes capacity.
M/s. Reliance Petroleum Ltd
- Involved in setting up and running site office for commissioning 18 Hydraulic Mobile Grove Make cranes of different capacities (18 tons to 80 tons), under warranty repairs, product feed back, inventory control and spares management
- Managed a team of 2 Service Engineers and 1 Administrative staff in handling the site office.
Proprietor/Manager
M/s. Frantech
1994.03 - 1997.02
- Services
- Managing my own proprietorship firm dealing in repairs, maintenance and servicing of different types of material handling equipment include Lift Trucks and Hydraulic Mobile Cranes
- Lift – trucks capacities ranging from 1 ton Electric/IC to15 tons IC powered
- Manufactured by Godrej, Voltas, Clark, Lancer Boss
- Involved in reconditioning of engines, automatic transmissions and other hydraulic components.
Asst. Manager
M/s. Godrej & Boyce Mfg. Co
1990.09 - 1994.02
- Gained all the know-how of the equipment and was given the additional responsibility of handling peculiar technical problems of the branch office all over India
- Involved in sale of services and spares and getting Annual Contract for Preventive and General Maintenance
- Conducted Training Programs for mechanics and operators with the help of the Training Centre
- Formulated a systematic plan for the department of visiting customers on a regular basis
- The plan was based on an ABC analysis
- Created computerized system for Preventive/Predictive Maintenance of customer equipment to avoid unplanned breakdowns.
Trainee Engineer
Godrej & Boyce Mfg. Co
1987.09 - 1990.08
- (1 year), was in charge of workshop for repairs of lift truck and related overhauling jobs
- Instrumental in setting up the workshop for repairing and testing automatic transmissions, engines and overhaul lift trucks
- Vendor development for machining jobs and material needs
- Formulated systems to merge with the already existing computer system to take care of inventory control, billing and delivery
- Trained in-house staff in use of computers and DBS system
- Developed computer programs (PC based) for fault diagnosis in Diesel Lift Truck.
Sales cum Senior Service Engineer
Kay Engineering Ltd
1987.05 - 1987.08
- Involved in studying the needs of the customers and offer them the best model of Air Compressors
- Studying enquiries, visiting clients to discuss their requirements and study their application and give them the best offer
- Took care of any service problems that came up from time to time.
Education
Diploma in Computer Applications - Computer Application in Industrial Environment
National Institute of Training in Industrial
Powai Mumbai05.1990
Associate of Science - Mechanical Engineering
The Institution of Engineers (India)
Calcutta, India06.1987
Skills
- Problem-Solving . Green Belt in 6 Sigma
- Supervision and Leadership
- Analytical Thinking
- Calm Under Pressure
- Public Speaking
- Problem-Solving
Other Training
- Training in Repair and Maintenance of Engines of different manufacturer viz. Simpsons, Kirloskars, Telco and Ashok Leyland conducted by the respective companies.
- In-house training by HRD of Godrej & Boyce for “Customer Service”, “Value System and Stress Management” and “Total Quality Management”. Experienced
- 2 Years On the Job Management training program in “Leadership Qualities and Time Management” conducted by faculty from General Electric, USA.
- Trained in 6- Sigma way of improving systems and processes. Currently a 6 Sigma Green Belt and involved in 2 projects in Service Department viz. Improving Service Supervisor’ s Efficiency and Formulating a Call Center for All Service Issues.
Timeline
Technical & Sales Support Manager (Retired)
ITW Welding Product Group, FZE
2012.07 - 2023.06
Field Service Manager
M/s. M. A.R Al Bahar
2004.01 - 2012.06
Supervisor
M/S M. A. R. Al Bahar
2000.04 - 2003.12
Service Technician
M/s M. A. R. Al Bahar
1998.02 - 2000.03
Product Support & Service Engineer
M/s Tractors India Limited
1997.02 - 1998.02
Proprietor/Manager
M/s. Frantech
1994.03 - 1997.02
Asst. Manager
M/s. Godrej & Boyce Mfg. Co
1990.09 - 1994.02
Trainee Engineer
Godrej & Boyce Mfg. Co
1987.09 - 1990.08
Sales cum Senior Service Engineer
Kay Engineering Ltd
1987.05 - 1987.08
M/s. Reliance Petroleum Ltd
Diploma in Computer Applications - Computer Application in Industrial Environment
National Institute of Training in Industrial
Associate of Science - Mechanical Engineering
The Institution of Engineers (India)
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