Agnes Asiimwe
Dubai,United Arab Emirates
Summary
Versatile service professional brings unique personality and passion to positions and teams. Possesses skills, experience and hosting qualities to achieve success. Uses sound judgement based on industry knowledge. Hostess provides friendly and value-added service to all guests. I believe I can be an added value to the team.
Overview
5
5
years of professional experience
Work history
Restaurant Hostess
FOMO RESTAURANT COUSINA
Dubai, United Arab Emirates
08.2024 - Current
- Welcoming guests with warmth and professionalism to establish positive first impressions.
- Entering every guest details in our reservation system SevenRooms for both walk-ins and reservations.
- picking and responding to the calls and emails regarding any information about reservations, walk-ins and services of the companyby.
- Ensuring that I reach the target of the company by mentioning the minimum spend especially for groups
- Utilizing interpersonal skills in dealing with difficult situations, achieving satisfactory resolutions.
- Streamlining seating arrangements according to reservations, optimizing table usage.
- Maintaining constant communication with team ensuring safe and smooth work experiences.
Restaurant Hostess
NAVAT RESTAURANT DOWNTOWN
Dubai , United Arab Emirates
04.2023 - 07.2024
- Welcoming and greeting customers, escorting them to their reserved tables in a professional way
- Answering constant high level of incoming phone/ email inquiries.
- Working cohesively with the team during busy times
- Managing unruly and disruptive customers amicably without causing chaos in the restaurant
- Managing high pressure, time restrained situation with top tier customers service.
Waitress
BELGIUM BEER CAFE SOUK MADINAT-JUMEIRAH
08.2020 - 10.2023
- Followed guideline for allergy and diet concerns and obeyed food handling safety regulations and procedures
- Described specials to the guests and answered questions appropriately
- Retained knowledge of current menu selections for accurate, reliable customer guidance
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service
Education
DIPLOMA - HOSPITALITY MANAGEMENT
East African school of Aviation
07.2020 - 09/2021
IATA AIRLINE CABIN CREW TRAINING - undefined
East African School of Aviation
03.2018 - 06/2020
ADVANCED EDUCATION - HIGH SCHOOL
St. Aloysius girls school
01.2007 - 12/2013
Skills
- Friendly
- Outgoing
- Good interpersonal skills
- Positive attitude
- Empathy
- swimming
Languages
English
Advanced
Swahili
Upper intermediate
Timeline
Restaurant Hostess
FOMO RESTAURANT COUSINA
08.2024 - Current
Restaurant Hostess
NAVAT RESTAURANT DOWNTOWN
04.2023 - 07.2024
Waitress
BELGIUM BEER CAFE SOUK MADINAT-JUMEIRAH
08.2020 - 10.2023
DIPLOMA - HOSPITALITY MANAGEMENT
East African school of Aviation
07.2020 - 09/2021
IATA AIRLINE CABIN CREW TRAINING - undefined
East African School of Aviation
03.2018 - 06/2020
ADVANCED EDUCATION - HIGH SCHOOL
St. Aloysius girls school
01.2007 - 12/2013
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