Summary
Overview
Work history
Education
Skills
Languages
Interests
Timeline
SalesAssociate
AGNES GURUNG

AGNES GURUNG

Abu Dhabi

Summary

Proactive and organised team player seeking to learn from front-of-house team. Eager to serve customers and keep operations running smoothly to improve customer dining experience. Comfortable in fast-paced environments and collaborates well to solve service issues.

Overview

2
2
years of professional experience

Work history

HOSTESS

Agnes Gurung
03.2023 - Current
  • Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
  • Cultivated positive guest relations by managing reservation information and orchestrating speedy seating.
  • Created memorable customer experiences through attentive, responsive service.
  • Operated tills to process daily cash and card payments, maintaining till in balance at all times.
  • Greeted and directed visitors, creating positive and welcoming first impression.
  • Boosted first impression for customers by maintaining clean and orderly front-of-house area.
  • Collaborated with kitchen and serving staff for smooth service operations.
  • Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
  • Coordinated reservations and seating arrangements for optimal customer flow.
  • Answered phone calls and scheduled reservations for guests.
  • Demonstrated polite and enthusiastic phone manner to take orders and handle guest queries.
  • Anticipated and addressed potential issues, preventing service disruptions.
  • Provided receipts and invoices and collected payments from customers.
  • Encouraged customer loyalty by delivering unparalleled service throughout dining experiences.

HOSTESS

India Palace Restaurant
06.2022 - 03.2023

Education

Diploma - aviation & Hospitality

EMBARK

secondary - undefined

WBBSC

Diploma - Essential food safety

ADFCA
Abu Dhabi

Skills

  • Customer service
  • Hospitality service expertise
  • Dining room management
  • Menu board art
  • High-volume dining
  • Group reservations management
  • Reservation coordination
  • Guest seating arrangements
  • Front-of-House displays

Languages

English
Fluent
Hindi
Native
Nepali
Native

Interests

Reading

Exploring new places

Swimming

Timeline

HOSTESS

Agnes Gurung
03.2023 - Current

HOSTESS

India Palace Restaurant
06.2022 - 03.2023

Diploma - aviation & Hospitality

EMBARK

secondary - undefined

WBBSC

Diploma - Essential food safety

ADFCA

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AGNES GURUNG