Agnes Richard Chouri

• Resolved concerns with products or services to help with retention and drive sales.
• Navigated multiple computer systems and applications to find information.
• Assisted call-in customers with questions and orders.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Analyzed customer feedback for process improvements to achieve long-term business objectives.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Responded proactively and positively to rapid change.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Leveraged sales expertise to promote products and capitalize on upsell opportunities

Assistant Logistic & Procurement

• Worked as Assistant Logistic & Procurement from January 2010 - 2013
• Responsible for creating barcode for all the new goods received as per the description for further re- ordering.
• Acquiring information for new items & and placing orders.
• Making INTL calls and correspondence through e-mails.
• Handling documents for customs, and insurance for all the imports and export.
• Preparing Quotation, negotiating for good percentage of discount
• Kept deliveries in line with import and export laws to minimize delays.
• Processed and entered customer orders into database and provided proactive customer service for accounts.
• Documented received materials into the system.
• Received and processed customer payments.
• Monitored and reported on transportation costs and properly filed shipping documents.
• Liaised between warehouse personnel and customer to facilitate account and operational needs.

• Worked as Sales Executive Retails from Jan 2000 -2008,

(Oasis Beach Hotel, Rivoli Arcade)

• In-charge of procuring and merchandising of fast-moving items in store.
• Responsible in monitoring stores crew.
• Preparing Quotation, negotiating for good percentage of discount
• Creating bare code and reevaluating the price on the products with decent margin
• Applies skills in decision making and action planning.
• Responsible for product presentation in the shop floor, Merchandise new collection.
• Provides assistance in developing and motivating employees in improvising their principle towards their work. Preparing daily/monthly sales reports.
• Understanding the need of the customer and handling with decent manner.
• Ensure smooth flow of operation and good execution of the store.
• Strategic Planning
• Analytical and problem-solving skills
• Employee Engagement specialist
• Team management