Summary
Overview
Work History
Education
Skills
Languages
Timeline
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AGOSA CHEKUKU

Dubai

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

Overview

3
3
years of professional experience

Work History

Waitress

Vault Retro Lounge
01.2023 - 09.2024
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Used cash registers and credit card machines to cash out customers.

Waitress

Sosa Cottages
01.2022 - 04.2023
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Education

Associate of Arts - Hospitality Management

Utalii College
Nairobi, Kenya
06-2022

Skills

  • Customer service
  • Strong multitasking
  • Time management
  • Inventory management
  • Safe food handling
  • Service prioritization
  • Bar terminology
  • Memory retention
  • Order delivery practices
  • Daily specials memorization
  • Dining area maintenance
  • Active listening
  • Hospitality service expertise

Languages

English
Advanced (C1)
Swahili
Bilingual or Proficient (C2)

Timeline

Waitress

Vault Retro Lounge
01.2023 - 09.2024

Waitress

Sosa Cottages
01.2022 - 04.2023

Associate of Arts - Hospitality Management

Utalii College

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AGOSA CHEKUKU