AGOSA CHEKUKU
Dubai
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
3
3
years of professional experience
Work History
Waitress
Vault Retro Lounge
01.2023 - 09.2024
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Used cash registers and credit card machines to cash out customers.
Waitress
Sosa Cottages
01.2022 - 04.2023
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
Associate of Arts - Hospitality Management
Utalii College
Nairobi, Kenya06-2022
Skills
- Customer service
- Strong multitasking
- Time management
- Inventory management
- Safe food handling
- Service prioritization
- Bar terminology
- Memory retention
- Order delivery practices
- Daily specials memorization
- Dining area maintenance
- Active listening
- Hospitality service expertise
Languages
English
Advanced (C1)
Swahili
Bilingual or Proficient (C2)
Timeline
Waitress
Vault Retro Lounge
01.2023 - 09.2024
Waitress
Sosa Cottages
01.2022 - 04.2023
Associate of Arts - Hospitality Management
Utalii College
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