Agustinus Siregar
Dubai
Summary
Team-oriented Warehouse Coordinator committed to exemplary customer service and safe work environments. Maintains secure, orderly and clean warehouse and yard and takes initiative to develop and implement systems, processes and procedures that precisely control inventory. Communicates clearly to all levels and proficiently operates inventory management software.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Warehouse Coordinator
Dulsco LLC - Adnoc AD Ports Group
Dubai
12.2024 - Current
- Supervised a team of warehouse workers to ensure proper handling of materials from receiving to shipping areas.
- Managed daily operations of the warehouse including receiving, storing, sorting and dispatching goods.
- Utilized warehouse management systems (WMS) to track inventory movements and generate reports.
Business Development Executive
PT Pradana Adikarya Mandiri
Jakarta
12.2022 - 11.2024
- Achieved a 20% monthly increase in sales revenue through effective business development strategies and client acquisition.
- Established business partnerships with over 30 companies, expanding the company's client base and market reach.
- Secured a significant contract to supply products to a reputable school, Al-Azhar, contributing to the company's growth and market presence.
Customer Service Supervisor
Telkomsel
Jakarta
12.2016 - 10.2022
- Implemented a new customer relationship management system, resulting in a 25% improvement in response times.
- Developed scripts for customer service responses that were adopted company-wide.
- Responsible for the oversight of the customer service team and the resolution of escalated customer issues.
- Develop a program for Customer Satisfaction with fast serving time to handle an average of 300 customer interactions per week, maintaining a 90% satisfaction rating.
Education
Bachelor - Business Management
Dian Nusantara University
Jakarta, Indonesia09-2026
Skills
- Business development
- Corporate communication
- Team leadership
- Service satisfaction
- Problem-solving aptitude
- Relationship building
- Warehouse organization
- Project management
Languages
Indonesian
First Language
English
Advanced (C1)
C1
Certification
- How to handle difficult customers, Telkomsel
- Leadership at Telkomsel
- Service operation, Telkom Group
- Analysis and development team
Accomplishments
- Best team leader in customer service area 2 (2019)
- Best supervisor, customer service, Jakarta, West Java Province
Timeline
Warehouse Coordinator
Dulsco LLC - Adnoc AD Ports Group
12.2024 - Current
Business Development Executive
PT Pradana Adikarya Mandiri
12.2022 - 11.2024
Customer Service Supervisor
Telkomsel
12.2016 - 10.2022
Bachelor - Business Management
Dian Nusantara University
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