Ahamed Lutfi Maricar
Bur Dubai,
Summary
Dedicated IT-Support Engineer with 2+ years of experience, Focused on streamlining procedures to help continually raise IT team performance. An enthusiastic collaborator who builds productive relationships with diverse team members.
Overview
2
2
years of professional experience
1
1
Certification
Work History
System Support Executive
Inspace Technology Pvt Ltd.
02.2023 - 04.2025
- Maintained 100+ computers and various operating systems.
- Provide installation, configuration, and support of desktop computers, peripheral equipment and software.
- Providing Network support for the production team and resolving the network issues without letting production down.
- Maintain the weekly backup data on servers and network devices and keep storing the data to revive the data if any issues with the current devices.
- Coordinating with ISP team to resolve the network issues on high priority.
- Configure antivirus software to fully protect IT environment.
- Installed and maintained printers, Access points, Switches and servers.
- Worked onsite and remotely to ensure tickets, Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users.
- Perform asset management activities (IMAC, Inventory, procurement).
- Install and configure Microsoft outlook and office 365 package.
- Perform routine updates of desktop hardware and software, Rebuild, configure and repair desktop equipment as needed.
- Remote Tools: Any Desk, RDC Ticket Tool: Email
Education
BSC - INFORMATION TECHNOLOGY
Jamal Mohamed College Bharathidasan University
06-2022
HSC - COMPUTER SCIENCE
Sairam Matric Higher Secondary School
03-2019
Skills
- Desktop & User Support – Skilled in Windows OS, Microsoft Office, email configuration, printers, desktops, laptops, POS systems, and IT peripherals
- Networking – Hands-on experience with routers, switches, LAN cabling, TCP/IP, access points (Deco, Unifi), and VPN/SDWAN
- Server & Systems Administration – Knowledge of Windows Server OS, Active Directory (ADDS, DNS), domain setup, group policies, and NAS servers
- Security & Backup – Proficient in antivirus (Seqrite Endpoint), firewall basics, DLP/IPS/IDS, data backup, and server rack maintenance
- Software Troubleshooting – Skilled in diagnosing and resolving issues with Microsoft Office, Outlook, email protocols (SMTP/IMAP/POP3), application errors, and OS updates
- Hardware Troubleshooting – Experienced in repairing, configuring, and maintaining desktops, laptops, printers, POS systems, servers, and IT peripherals
Certification
CCNA (Cisco Certified Network Associate), Sans Board University, Chennai
Languages
Tamil
English
Working Roles
- Provide L1 and L2 on-site / remote IT support and fulfill service requests for CLIENT'S employees across locations.
- Perform asset tracking of all corporate devices (from purchase to disposal).
- Manage end-to-end process for all new tickets in the Mail, including phone calls, Teams messages, logging, escalation, regular follow-ups, and closure within SLA.
- Firewall (FortiGate 200E) configuration and troubleshooting.
- Support the Team Lead in providing dedicated VIP support, including after-hours assistance (VP level and above) with prior notice.
- Provide guidance to employees on self-service support and Service Desk modes of support.
- Monitor health of corporate systems and escalate abnormalities to the Team Lead.
- Monitoring and configuring CCTV (Hikvision) and troubleshooting.
- Configuring biometric devices and troubleshooting (ESSL).
- Escalate company-wide incidents (system disruptions/outages) to the Team Lead.
- Assist in implementing service improvement plans approved by client's team.
Personal Information
- Available: Immediate
- Visa: Visit Visa (Valid Until 13th October 2025)
- Passport Number: T6077986
- Date of Birth: 04/27/01
- Nationality: Indian
Timeline
System Support Executive
Inspace Technology Pvt Ltd.
02.2023 - 04.2025
BSC - INFORMATION TECHNOLOGY
Jamal Mohamed College Bharathidasan University
HSC - COMPUTER SCIENCE
Sairam Matric Higher Secondary School
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