Ahamed Musa Katende
Abu Dhabi
Summary
Dedicated and results-oriented hospitality professional who understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customer service.
Overview
6
6
years of professional experience
Work History
BUSSER
Alshaya International (THE CHEESECAKE FACTORY)
07.2023 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Assisted servers in providing efficient service for improved guest experiences.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
Head Barista
BERRY BANG CAFE& GELATO
02.2019 - 06.2023
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Ensured compliance with health code regulations by maintaining strict cleaning protocols within the caf.
- Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
- Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.
- Streamlined operations by creating efficient work schedules for barista team members.
- Reduced waste by implementing proper inventory management procedures and ordering supplies as needed.
Education
High School Diploma -
YMCA COMPREHENSIVE INSTITUTE
UGANDA06-2017
Skills
- Time Management
- Cleaning and sanitizing
- Computer knowledge
- Team Collaboration
- Workplace Safety
- Effective problem solving
- Guest Relations
- Inventory Management
- Quality Control
- Food safety practices
- Training and coaching
- Customer service excellence
Languages
English
Advanced (C1)
Arabic
Beginner (A1)
Timeline
BUSSER
Alshaya International (THE CHEESECAKE FACTORY)
07.2023 - Current
Head Barista
BERRY BANG CAFE& GELATO
02.2019 - 06.2023
High School Diploma -
YMCA COMPREHENSIVE INSTITUTE
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