AHAMED HAMZA AHAMED FIRDOUS
Abu Dhabi
Summary
- Former Senior Business Development Executive with a
proven track record at WurkFlow, driving growth in
online trading through lead generation, product
pitching, and deal closure. Former Customer Relations
Executive at Envision Circle, known for exceeding sales
targets and boosting client satisfaction.
Experienced Crewing Officer, managing recruitment,
compliance, and crewing operations for 3 jack-up
barges and 3 DP vessels.
Proficient in working with major industry players
including ADNOC, ARAMCO, and QATAR GAS, with a
strong focus on safety, Assisting logistics, and
operational efficiency.
> Prepared 2 jack-up barges for ADNOC projects and 1
jack-up for ARAMCO.
> Assisted in preparing 3 new AHTs for ADNOC.
> Prepared 1 DP vessel for ADNOC, ensuring
operational readiness and regulatory compliance.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Crewing Officer
Abu Dhabi
Abu Dhabi, UAE
09.2023 - 07.2025
- Overseeing Crew Changes: Efficiently managing the transition of crew members, ensuring smooth handovers and minimal disruption to operations.
- Managing Recruitment Processes: Spearheading the recruitment cycle from sourcing to onboarding, ensuring the selection of qualified personnel who fit the job requirements and organizational culture.
- Maintaining Compliance with STCW Conventions: Ensuring adherence to international standards set by the Standards of Training, Certification, and Watchkeeping for Seafarers (STCW), guaranteeing safety and regulatory compliance in maritime operations.
- Skilled in Database Management: Proficiently handling databases to track crew qualifications, certifications, and schedules, facilitating informed decision-making and efficient crew management.
- Anticipating and Addressing Crewing Needs Efficiently: Proactively identifying staffing requirements and swiftly addressing them to maintain optimal crew levels and operational continuity.
- Experienced Crewing Officer, managing recruitment,
compliance, and crewing operations for 3 jack-up
barges and 3 DP vessels.
Proficient in working with major industry players
including ADNOC, ARAMCO, and QATAR GAS, - Issuing Gate Passes for Port Entry Through Maqta Gateway: Facilitating secure and compliant port entry procedures by managing gate pass issuance via the Maqta gateway, ensuring regulatory adherence and streamlined access.
- Proficient in Coordinating Crew Training Aligned with Client Requirements: Skillfully organizing training programs tailored to client needs, enhancing crew competencies and ensuring alignment with industry standards and best practices.
Team Leader & Assistant Marketing Campaigner
Wurkflow (Pvt) Ltd
01.2023 - 08.2023
- Company Overview: (Sri Lanka)
- Compile detailed end-of-month performance reports, integrating data insights from various sources.
- Analyze performance metrics to identify trends, patterns, and areas for improvement.
- Utilize data-driven insights to formulate strategic recommendations and inform decision-making processes.
- Ensure accuracy and completeness of performance reports through meticulous data validation and verification.
- Leadership & Mentorship: Lead a team of professionals by providing clear direction, setting goals, and fostering a collaborative work environment.
- Offer mentorship and guidance to junior team members, supporting their professional growth and development.
- Promote a culture of continuous learning and knowledge sharing within the team.
- Encourage open communication, feedback, and constructive dialogue to enhance team dynamics and performance.
- Inspire and motivate team members to achieve individual and collective goals, recognizing and celebrating successes along the way.
- (Sri Lanka)
Senior Business Development Executive
Wurkflow (Pvt) Ltd
02.2022 - 12.2022
- Company Overview: (Sri Lanka)
- Prepare detailed end-of-month performance reports.
- Utilize consumer data to analyze trends and insights.
- Present findings in a clear and concise manner.
- Incorporate key metrics to measure success.
- Ensure accuracy and reliability of data.
- Develop consumer engagement strategies based on market trends.
- Utilize consumer data to enhance brand positioning.
- Identify target demographics and tailor strategies accordingly.
- Monitor consumer behavior and adapt strategies as needed.
- Collaborate with marketing and sales teams to implement strategies effectively.
- (Sri Lanka)
Senior Customer Relations Executive
Envision Circle (Pvt) Ltd
02.2021 - 05.2022
- Company Overview: (Sri Lanka)
- Prompt Inquiry Resolution: Timely addressing of customer inquiries is paramount in delivering exemplary service. This involves promptly responding to customer queries via various communication channels such as phone, email, or live chat.
- Active Listening: Attentively listening to customers' needs and concerns fosters a deeper understanding of their requirements. This enables us to provide tailored solutions and enhance overall satisfaction.
- Accurate Record-Keeping: Maintaining detailed and accurate records of customer interactions ensures continuity and consistency in service delivery. These records serve as valuable references for future inquiries, enabling us to provide personalized service based on past interactions.
- Customer Relationship Enhancement: Developing strategic plans centered around enhancing customer relationships involves analyzing customer feedback and identifying areas for improvement. This could include implementing loyalty programs, soliciting feedback through surveys, or offering personalized recommendations.
- Client Retention Strategies: Crafting strategies to retain existing clients is vital for sustained business growth. This may involve implementing proactive measures such as periodic check-ins, exclusive offers, or proactive problem-solving to address potential issues before they escalate.
- Profitability Optimization: Aligning strategic plans with business objectives to ensure profitability in involves evaluating the cost-effectiveness of various customer service initiatives. This could entail identifying high-value customers, optimizing service delivery processes, or implementing upselling/cross-selling strategies to maximize revenue opportunities.
- (Sri Lanka)
Customer Relations Executive
Envision Circle (Pvt) Ltd
02.2020 - 05.2021
- Company Overview: (Sri Lanka)
- Understanding Client Needs: Actively listen to clients to understand their requirements, concerns, and objectives. This involves asking probing questions to gather comprehensive information.
- Timely Responsiveness: Provide prompt responses to client inquiries, whether through email, phone calls, or in-person meetings.
- Accuracy in Information: Ensure the information provided to clients is up-to-date, relevant, and accurate.
- Personalized Support: Offer personalized assistance based on the client's preferences, communication style, and level of expertise.
- Regular Communication: Maintain regular communication with clients beyond transactional interactions, checking in periodically to see how they're doing and if their needs have evolved.
- Demonstrate Value: Continuously demonstrate the value of your products or services to clients by highlighting how they address their pain points or contribute to their objectives.
- Anticipate Needs: Proactively identify potential challenges or opportunities for improvement in the client's business and offer solutions or suggestions.
- Feedback Loop: Encourage feedback from clients on their experiences with your products or services and use this information to improve offerings or processes.
- (Sri Lanka)
Education
Digital Marketing -
01.2023 - 06.2023
Diploma in English - undefined
Central College
01.2019 - 06.2020
Skills
- Communication
- Interpersonal Aptitude
- Organizational Proficiency
- Leadership Excellence
- Strategic Thinking
- Problem-Solving
- Adaptability
- Multilingual Communication
- Working Under pressure
Languages
English
Native
Timeline
Crewing Officer
Abu Dhabi
09.2023 - 07.2025
Team Leader & Assistant Marketing Campaigner
Wurkflow (Pvt) Ltd
01.2023 - 08.2023
Digital Marketing -
01.2023 - 06.2023
Senior Business Development Executive
Wurkflow (Pvt) Ltd
02.2022 - 12.2022
Senior Customer Relations Executive
Envision Circle (Pvt) Ltd
02.2021 - 05.2022
Customer Relations Executive
Envision Circle (Pvt) Ltd
02.2020 - 05.2021
Diploma in English - undefined
Central College
01.2019 - 06.2020
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