AHAMMED ANSAL
Dubai
Summary
Certified IT Infrastructure & Cloud Engineer with 7+ years’ experience in UAE in IT support, cloud administration, network security, and server management. Skilled in Azure, Office 365, Windows/Linux servers, virtualization, ITSM, network infrastructure, and hybrid cloud solutions. Proven leader in project and team management.
Professional IT Support Engineer with robust background in providing technical assistance and resolving hardware and software issues. Skilled in network troubleshooting, system maintenance, and customer service, ensuring seamless IT operations. Strong focus on teamwork and adaptability, consistently meeting and exceeding performance targets. Reliable and flexible, aligning with evolving organizational needs and priorities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Support Engineer
IQ Robotics Software trading LLC
09.2019 - Current
- Administer Linux/Windows servers, Microsoft 365, Azure AD, Intune, and Exchange Online
- Manage HPE ProLiant servers, iLO, Zabbix, and HPE OneView monitoring tools
- Configure VLANs, routing, NAT, DHCP, port forwarding, and VPN on Huawei and Fortinet devices
- Oversee Freshservice and Freshdesk for ITSM ticketing and automation workflows
- Monitor system alerts, patch updates, network logs, and restart services as required
- Perform user onboarding/offboarding, mailbox access, and M365 email quarantine reviews
- Handle NAS and storage backups using Veeam and Rsync; manage SAP/SUSE license renewals
- Manage biometric systems, CCTV/NVR/DVR access, Avaya IP phone systems, and call logs
- Conduct daily/weekly facility, device, and infrastructure health checks
- Support IQ-Robotics project infrastructure across UAE and KSA sites
- Lead procurement and vendor coordination, AMC follow-ups, and invoice tracking
- Maintain admin access to core IT platforms ensuring business continuity
IT Support
BERG Industries LLC
09.2017 - 09.2019
- Delivered technical support for hardware, software, and network issues to end-users.
- Installed, configured, and maintained Windows and Linux systems, Office 365, and email services.
- Administered Active Directory, Group Policy, user accounts, and access permissions.
- Executed system updates, patch management, and software deployments to ensure optimal performance.
- Troubleshot and managed network connectivity, including firewalls, VLANs, and VPNs.
- Supported and maintained IT peripherals such as printers and scanners.
- Monitored system health, performed backups, and conducted data recovery as required.
- Assisted in IT asset management, including procurement and inventory tracking.
- Provided remote and onsite technical support across multiple locations.
- Documented IT issues, solutions, and user guidelines for future reference.
Network Engineer
Beyond Solution Automation
12.2015 - 09.2017
- Provided onsite and remote IT support, troubleshooting hardware, software, and network issues.
- Coordinated with clients to ensure full network functionality and resolve technical queries efficiently.
- Managed IT service tickets, collaborating with teams to maintain network integrity and security.
- Performed regular system patching, antivirus updates, and VMware virtual server configuration.
- Assisted in designing and implementing backup solutions and disaster recovery plans.
- Conducted network infrastructure documentation to support maintenance and audits.
- Supported end-user training and created user guides for common IT processes.
- Monitored network performance to proactively identify and resolve potential issues.
Education
Bachelor of Engineering - Electronics & Communication Engineering
Anna University
01.2014
PUC - undefined
Board of Higher Secondary Kerala
01.2010
S.S.L.C - undefined
CBSE India
01.2008
Skills
- Linux Server
- Hardware troubleshooting
- Windows Server
- Remote support
- Networking
- OS administration
- Backup Solutions
- Technical support
- Incident resolution
- Ticketing System
Certification
- Microsoft Certified Solutions Expert (MCSE)
- Microsoft Certified Solutions Associate (MCSA)
- Cisco Certified Network Associate (CCNA)
- Microsoft Certified – Azure Fundamentals – AZ-900
Timeline
IT Support Engineer
IQ Robotics Software trading LLC
09.2019 - Current
IT Support
BERG Industries LLC
09.2017 - 09.2019
Network Engineer
Beyond Solution Automation
12.2015 - 09.2017
PUC - undefined
Board of Higher Secondary Kerala
S.S.L.C - undefined
CBSE India
Bachelor of Engineering - Electronics & Communication Engineering
Anna University
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