AHANYA AYYAPPAN
AL KARAMA
Summary
Driven by results, I leveraged my problem-solving and MS Office skills at EDINORA to enhance business processes, significantly improving operational efficiency. My leadership at BESTONE SOLUTIONS fostered team development and optimized customer relations, showcasing my ability to elevate company standards and achieve key objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Floor Manager
BESTONE SOLUTIONS
UNITED KINGDOM
10.2023 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Assistant Manager
COCONUTBAY RESTAURANT
UNITED KINGDOM
12.2022 - 10.2023
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
Business Analyst
EDINORA
KERALA,INDIA
05.2021 - 10.2022
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Education
BBA - Business Administration
AMITY UNIVERSITY
INDIA03.2027
SCIENCE
GOVT. HS SCHOOL
KOLLAM,KERALA03.2018
SSLC
BMG HIGH SCHOOL
KOLLAM, KERALA03.2015
Skills
- Employee Management
- Customer Relations
- Organizational Skills
- Time Management
- Problem-Solving
- Store maintenance
- Stock management
- Scheduling and Planning
- Team training and development
- Employee Scheduling
- MS Office
- Computer Skills
Certification
IELTS Certification [ 6.0 Band ]
Proven English language proficiency in reading, writing, listening, and speaking.
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)
COMPUTER PROFICIENCY
MS word, excel
Internet and Email
Timeline
Floor Manager
BESTONE SOLUTIONS
10.2023 - 03.2024
Assistant Manager
COCONUTBAY RESTAURANT
12.2022 - 10.2023
Business Analyst
EDINORA
05.2021 - 10.2022
BBA - Business Administration
AMITY UNIVERSITY
SCIENCE
GOVT. HS SCHOOL
SSLC
BMG HIGH SCHOOL