Ahed Set-abouha
Dubai,UAE
Summary
Project Team Leader with four years of experience in Projects Management. Powered with two strong international certificates Project Management Professional (PMP)® and Agile Certificate Practitioner (PMI-ACP)® , also have a good grip over Microsoft Project and Microsoft Office, with a high level of commitment and leadership skills. Demonstrated success in driving businesses towards lean operations and continuous improvement, while maintaining quality and exceptional customer service.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Community manager
Infinity Strata Management
Dubai , UAE
01.2023 - Current
- Worked closely with external parties to align work with mission statement and maximize impact.
- Annual budget preparation and submission to Real Estate Regulatory Agency (RERA) for approvals.
- Resolved community members complaints in timely manner.
- Adjusted different team sizes to meet task demands and decrease delivery delays.
- Set and monitored weekly plans to increase quality and efficiency.
- Ensured facilities at common areas are kept at the best of standards.
- Ensured building inspection reports are actioned timely.
- Analyzed community metrics and feedback, providing insights for continuous improvement and innovation.
- Moderated discussions and fostered meaningful connections among community members.
- Established and enforced community guidelines to maintain respectful, positive online atmosphere.
- Ensured cash flow in the owner association account to facilitate the community under (RERA) rules and regulations.
Team leader
Webhelp
Amman, Jordan
03.2021 - 12.2022
- Analyzed team performance, conducted RCAs, created weekly plans and monitored the overall progression and development of the project.
- Analyzed data and reports, detecting and correcting deviations from project goals.
- Moderated and monitored user-generated content, placing items in the correct category and achieving Operational and Quality KPIs
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Trained and developed team members and removed impediments.
- Provided leadership and direction for team members, supervising activities to drive productivity and efficiency.
- Led performance reviews and tailored team members feedback to facilitate professional development.
- Enforced policies and procedures to keep projects on track.
- Facilitated team work, team meetings and prepared meeting agendas.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Brainstormed ideas with clients and stakeholders to maximize project potential.
- Resolved employee relations issues and navigated disciplinary proceedings.
Project engineer
Awtar Solar Energy
Irbid, Jordan
05.2019 - 03.2021
- Managed project lifecycle from initiation to closing.
- Managed procurement for numerous sites, negotiating cost-effective solutions.
- Minimized project risks by applying tools and techniques to identify risks, risk analysis and risk response plan to ensure maximum safety and stability.
- Project progress reporting (daily, weekly and monthly) and challenges to leadership.
- Maintained project schedules by managing deadlines and adjusting workflows to suit.
- Monitored and inspected work of subcontractors to drive quality and performance.
- Mentored and trained new team members, offering ongoing support and guidance to increase overall team efficiency.
- Documented daily progress, incidents and issue resolutions for accurate site records and lessons learned.
- Assessed effects of changes to project timelines, costs and resource requirements and minimizing scope creep.
- Maximized communication and transparency between clients, internal departments and stakeholders.
- Executed quality assurance activities, checking project results against client requirements.
- Led team of nine members to achieve optimum efficiency and health and safety compliance.
- Responded quickly to emergency outages, providing rapid repairs to limit operational disruption.
- Completed projects on time and within budget by collaborating with contractors, architects and public authorities.
- Communicated with clients and client representatives, attending regular meetings to update on progress.
- Prepared and reviewed engineering specifications, scopes of work, schedules of payments and associated documents.
- Oversaw Quality Control (QC) for construction teams, delivering results in line with project specifications.
- Checked technical drawings for adherence to standards, maintaining operational compliance.
- Supervised site work to verify quality and safety standards ahead of sign off.
- Motivated teams to deadline through regular site visits and inspections, problem-solving accordingly and eliminating bottlenecks.
- Inspected sites to check project progress and verify safety.
Education
Bachelor of Engineering - Electrical Power and Machinery Engineering
Yarmouk Universty
Jordan 09.2014 - 08.2019
Skills
- Leadership
- Active listening
- Emotional intelligence
- Communication
- Decision-making
- Problem-solving
- Facilitation techniques
- Negotiation
- Time-management
- Presentation skills
Certification
-Project Management Professional (PMP)® (2023)
- Agile Certificate Practitioner (PMI-ACP)® (2023)
Courses
- Project Management Skills for Leader
- Developing Emotional Intelligence
- Coaching Skills for Leaders
- Efficient Time Management
- Balancing Multiple Roles as a Leader
- Leading and Motivating People with Different Personalities
- Rules for Effective Leadership
- Leading with Vision
- Leadership Communication
- Excel: Advanced Formulas & Functions
- Excel Spreadsheet Design
- Microsoft PowerPoint
- Microsoft Word
- Outlook (Microsoft 365)
- Managing and Facilitating Meetings
- Creating a Meeting Agenda
- Writing Business Emails
TECHNICAL SKILLS
- Microsoft Project
- Microsoft Office (Excel, Word & Power Point)
- Agile Methodologies (Scrum, Kanban, XP, DSDM & FDD)
- Planning and Risk Management
- Stakeholders and Cost Management
- AutoCAD
programming skills
- Python
- Java
- Matlab
Timeline
Community manager
Infinity Strata Management
01.2023 - Current
Team leader
Webhelp
03.2021 - 12.2022
Project engineer
Awtar Solar Energy
05.2019 - 03.2021
Bachelor of Engineering - Electrical Power and Machinery Engineering
Yarmouk Universty
09.2014 - 08.2019
-Project Management Professional (PMP)® (2023)
- Agile Certificate Practitioner (PMI-ACP)® (2023)
Similar Profiles
KRISOFFERSEN ROZARIOKRISOFFERSEN ROZARIO
Community Executive at INFINITY Strata Management LLCCommunity Executive at INFINITY Strata Management LLC
Robert Van Den BosRobert Van Den Bos
Regional Manager at Adelaide Strata & Community ManagementRegional Manager at Adelaide Strata & Community Management
Jennifer von HardenbergJennifer von Hardenberg
Move-in Coordinator, Concierge Float at BC Strata Employee Management Ltd.Move-in Coordinator, Concierge Float at BC Strata Employee Management Ltd.