Summary
Overview
Work History
Education
Skills
Name & contact
Certification
Personal Qualifications
Personal Information
Disclaimer
Languages
Timeline
Intern
AHEREZA ALLAN

AHEREZA ALLAN

DUBAI

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Personable and reliable individual with excellent communication and problem-solving abilities. Understanding of customer satisfaction and adept at handling inquiries and resolving issues. Capable of fostering positive client relationships and contributing to team success.

Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Agent

Wemart hypermarket
02.2020 - 03.2021
  • Conducted training sessions for new sales agents, sharing best practices and improving team performance.
  • Fostered strong relationships with existing clients to encourage repeat business and referrals.
  • Analysed sales data to identify performance gaps and implemented corrective actions to improve results.
  • Coordinated sales efforts with marketing teams to increase profits.
  • Managed a portfolio of accounts, ensuring all client needs were met and identifying opportunities for upselling.
  • Developed engaging sales pitches to promote products and services of company.
  • Utilised CRM systems to track sales progress, manage client interactions, and report on sales forecasts.
  • Maintained accurate records of all sales transactions, ensuring compliance with company policies.
  • Maintained comprehensive brand and product knowledge to maximise sales opportunities and meet set targets.
  • Developed and maintained a comprehensive client database, streamlining communication and follow-up processes.
  • Delivered persuasive sales presentations to demonstrate product benefits and secure client commitments.
  • Increased profits by negotiating favourable terms and pricing.
  • Outlined product benefits in persuasive and compelling sales presentations.
  • Achieved and surpassed monthly sales targets, earning recognition as a top performer within the team.

Sales representative

Riham
02.2019 - 01.2020
  • Market products with a value approach
  • Educate customers on the features and benefits of a variety of bank services and offers to increase customer interest
  • Manage inbound customer inquiries and provide solution-based recommendations to ensure customer satisfaction
  • Develop strong business relationships with existing accounts as well as prospects

Customer Service Representative

Dulsco
11.2021 - I currently work here
  • Addressed customer service enquires quickly and accurately.
  • Streamlined communication channels between departments, ensuring timely resolution of customer issues.
  • Monitored customer satisfaction metrics, identifying trends and developing strategies to address areas of concern.
  • Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
  • Referred customers to team leaders and expert advisers for complex inquiries.

Education

Hospitality Certificate - Hospitality

Kyambongo Institute
Kiwantule Banda
07.2020

Associate Of Arts - Arts

Nansana Secondary School
Kampala
02.2019

Skills

  • Client prospecting
  • Client relations
  • Lead generation
  • Cold calling
  • Personal selling
  • Communication
  • Team collaboration
  • Centralised delivery initiatives
  • Telephone skills
  • Customer needs analysis
  • Stock issue resolution
  • Sales expertise

Name & contact

AHEREZA ALLAN
CUSTOMER SERVICE .

PERSONAL INFORMATION,

Phone number, 0503879354

Email,

favourallan12@gmail.com.

LinkedIn,

Linkedin.com/in/Allan Ahereza.

Certification

Certificate in hospitality at kyambongo institute

Personal Qualifications

High School Certificate of Education

Personal Information

  • Passport Number: A00426196
  • Nationality: UGANDA

Disclaimer

I hereby declare that all statements made herein are to the best of my knowledge and belief.

Languages

English
First language

Timeline

Customer Service Representative

Dulsco
11.2021 - I currently work here

Sales Agent

Wemart hypermarket
02.2020 - 03.2021

Sales representative

Riham
02.2019 - 01.2020

Hospitality Certificate - Hospitality

Kyambongo Institute

Associate Of Arts - Arts

Nansana Secondary School

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AHEREZA ALLAN