Ahlam AlMehrzi
Abu Dhabi
Summary
With 14+ years of experience in software management, agile methodologies, stakeholder relations, and more, a potent mix of technical prowess and organizational finesse is offered. Seeking a leadership role to mentor teams, drive innovation, and deliver exceptional results. Thriving in dynamic, creative environments, readiness exists to ensure sustainable growth and success across diverse domains.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Software Development Specialist
Golbal Aerospace Logistic
Abu Dhabi, United Arab Emirates
03.2010 - Current
- Prepared proposals for new initiatives or changes to existing programs or procedures
- Analyzing system and software requirements to meet operational needs
- Observed workflow to establish system development priorities
- Consistently exceeded performance metrics while maintaining strict adherence to industry standards and compliance regulations.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Documented technical workflows and knowledge to educate newly hired employees.
- Troubleshoot software application issues to identify improvements and aid resolution
- Planned and managed projects through consultations with internal and external teams to meet set objectives on time and on budget
- Translated business requirements into system change specifications for use by development teams
- Coordinated application development for multiple projects to meet scheduled deadlines
- Provided technical assistance to user staff and programming personnel by writing documentation
- Developed and implemented standards, procedures, and documentation to improve product quality
- Identified and implemented modifications needed in existing applications to meet changing user requirements.
- Reduced system downtime by proactively identifying and addressing potential bottlenecks in software development process.
- Supervised work of programmers, designers, and technicians, assigned tasks, and monitored performance against targets.
- Translated customer requirements into written use cases.
- Conducted regular progress meetings with clients to keep them informed about their projects'' status, leading to increased customer satisfaction rates.
- Collaborated with cross-functional teams to define project requirements and establish clear goals, resulting in efficient development processes.
- Implemented agile methodologies, streamlining project management and significantly reducing time to market.
- Collaborated on stages of the systems development lifecycle from requirement gathering to production releases.
- Tested troubleshooting methods and documented resolutions for inclusion in the knowledge base for support team use.
- Coordinated with project management on database development timelines.
- Developed innovative solutions for improving user experience and overall product quality.
- Developed conversion and system implementation plans.
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Led a team of developers in thesuccessful completion of multiple high-profile projects, ensuring timely delivery and client satisfaction.
- Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Translated technical concepts and information into terms parties could easily comprehend.
- Spearheaded efforts to adopt new technologies, driving innovation within the organization and positioning it as an industry leader.
- Tested functional compliance of company products.
- Evaluated and recommended third-party tools, libraries, and frameworks to enhance software development capabilities.
- Architected data engineering pipelines to support machine learning performance.
- Tested and deployed scalable and highly available software products.
- Maintained detailed documentation of all projects, providing a valuable resource for future reference and knowledge transfer among colleagues.
- Fostered a culture of continuous learning by organizing workshops on emerging technologies and industry trends for fellow developers.
- Designed customized solutions for proposals to potential customers.
- Optimized existing software systems by identifying inefficiencies in code structure or architecture, leading to improved reliability and performance.
- Mentored junior developers on best practices, fostering a collaborative work environment and boosting overall team productivity.
- Streamlined communication between development teams and stakeholders, facilitating a more effective feedback loop throughout each project phase.
- Participated in software field testing to verify the performance of developed projects.
- Integrated constructive programs into a cohesive product.
- Built databases and table structures for web applications.
- Updated old code bases to modern development standards, improving functionality.
- Managed vendor relationships, negotiating contracts that resulted in cost savings without compromising quality or timelines.
- Corrected, modified, and upgraded software to improve performance.
Help Desk Analyst
Rak Bank
Ras Al-Khaimah, United Arab Emirates
09.2009 - 02.2010
- Assumed remote control over customers' computers when necessary to resolve problems
- Installed and maintained PC and Mac device software, applications and hardware
- Monitored system performance to identify potential issues.
- Logged support tickets and closed when issues were resolved.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Managed critical incidents effectively under high-pressure situations while maintaining professional communication with affected parties.
- Generated reports to track performance and analyze trends.
- Offered assistance in implementing and developing training programs.
- Maximized use of hardware and software by training users and interpreting instructions.
- Placed hardware into production by establishing connections and entering necessary commands
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
Education
Master of Science - Cyber Security
Zayed Universty
Abu Dhabi, UAEBachelor of Technology - Information System
UAE University
Al Ain, UAESkills
- Test implementation
- Manual test case preparation
- Languages
- Time management
- Communication skills
- Problem-solving
- Arabic Native
- English Fluent
- Stakeholder Management
- Project Specifications
- Project Documentation
- Customer-Oriented
- Functionality Implementation
Certification
- Microsoft Sql Server Management
- ASP.NET , VB
- Mastering the Art of Communication
- Object Oriented Analysis and Design Development
- Business Analysis Essentials
- AI and Applied Data Science
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Senior Software Development Specialist
Golbal Aerospace Logistic
03.2010 - Current
Help Desk Analyst
Rak Bank
09.2009 - 02.2010
Master of Science - Cyber Security
Zayed Universty
Bachelor of Technology - Information System
UAE University
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