Ahlam Alshehhi
Ras al-Khaimah,UAE
Summary
- Customer service assistant with 3 years of experience in issue resolution and client support. Achieved high customer satisfaction through effective communication and problem-solving skills. Strong organizational abilities demonstrated in high-pressure environments. Committed to team success and organizational objectives.
Overview
3
3
years of professional experience
Work history
Customer service associate
LIFE HEALTHCARE GROUP
Ras Al Khaimah , UAE
2023.08 - Current
- Achieved improved team collaboration and morale by supporting colleagues during high-demand periods.
- Realised enhanced customer satisfaction through proactive communication on WhatsApp.
- Maintained professional and patient approach, resulting in strengthened client relationships.
- Ensured consistent service delivery by effectively guiding new staff on company policies and procedures.
- Contributed to repeat business through exceptional customer service experiences.
- Achieved deeper understanding of customer needs through adept listening skills in client interactions.
- Kept updated on industry trends for better understanding of customer needs and wants.
- Escalated complex issues to management, improving resolution time.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Coordinated dispatching for field team completing installation, maintenance and repair work.
Education
High School Diploma - General Education
Julphar secandory school
Ras al-Khaimah 04/2007 - 07/2019
Skills
- Customer service
- Communication skills
- Pressure management
- Problem solving
- Data entry
- Computer proficiency
- Microsoft Office suite
- Patience and composure
- Time management
- Email handling
Timeline
Customer service associate
LIFE HEALTHCARE GROUP
2023.08 - Current
High School Diploma - General Education
Julphar secandory school
04/2007 - 07/2019