Ahlam Jabbar
Dubai
Summary
Adept at enhancing customer experiences, I leveraged my exceptional communication and problem-solving skills at Golden Sands Hotel Creek to elevate service standards. My expertise in customer service and ability to manage high-pressure situations have consistently boosted satisfaction levels, showcasing my dedication to excellence and strong networking capabilities.
Overview
4
4
years of professional experience
Work History
VIP Host
Golden Sands Hotel Creek
11.2023 - 09.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Leveraged industry knowledge to recommend popular venues, ensuring memorable experiences for guests seeking entertainment options.
- Managed high-pressure situations while maintaining a professional demeanor, ensuring seamless event execution.
- Coordinated effectively with security personnel to safeguard the well-being of VIP guests during high-profile events.
- Enhanced customer satisfaction by providing personalized VIP services and anticipating guest needs.
- Demonstrated exceptional problem-solving skills to address client concerns in a timely manner, reinforcing a reputation for outstanding service.
Restaurant Hostess
Millennium Al Barsha
03.2022 - 10.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Sales Associate
Zara
06.2020 - 09.2020
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Higher National Diploma - Tourism And Hotel Management
École Hôtelière Privée De Marrakech
Morocco,Marrakech 06.2022
Skills
- Exceptional communication
- Strong networking
- Brand representation
- Customer service expertise
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Advanced (C1)
Timeline
VIP Host
Golden Sands Hotel Creek
11.2023 - 09.2024
Restaurant Hostess
Millennium Al Barsha
03.2022 - 10.2023
Sales Associate
Zara
06.2020 - 09.2020
Higher National Diploma - Tourism And Hotel Management
École Hôtelière Privée De Marrakech
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