Ahlam Jasem Alhosani
Al Barsha South , Dubai,United Arab Emirates
Summary
Driven professional with keen interest in human resources, focusing on fostering positive workplace environments and enhancing employee relations. Proficient in communication and conflict resolution, coupled with strong organizational abilities. Ready to contribute significantly to organizational success by promoting a cohesive and motivated workforce.
Overview
12
12
years of professional experience
Work History
HR Generalist
The Luxury Closet
Dubai, UAE
02.2024 - Current
- Managed visa applications for employees within tight timeframes.
- Managed recruitment and onboarding of employees.
- Scheduled training sessions and on-the-job learning initiatives to help new hires gain job-specific training.
- Documented and maintained digital files of employees.
- Interviewed and hired staff fitting job and team requirements.
- Implemented improved onboarding and orientation procedures to help new hires acclimate to company culture.
- Completed termination paperwork and exit interviews.
- Negotiated terms of employment for staff.
- Managed HR calendar to deliver the company's engagement activities and training schedule.
- Embodied company mission and values, promoting adherence to policies and adoption of company culture by sending daily posters designed using Canva.
- Worked with senior management and HR department to suggest most suitable applicants for each role.
- Leading learning and development program by scheduling for internal training and monthly inductions.
- Led staff satisfaction surveys to identify improvement areas for inductions, activities and training.
- Advertised vacant roles on social media platforms to better connect with emerging professionals.
- Conducted remote and in-person interviews to gain greater insight into candidate skills and personalities.
- Managed Anti Virus project.
- Managing employees details by our own eternal platform
- Registered employees for insurance.
- Managing company's Nafis account.
- Managing birthdays, anniversaries and new joiners posts .
- Managing probation end dates interviews and confirmation/ extension.
- Stayed updated on changes in labour laws, andensured legal compliance at all times.
- Enhanced payroll accuracy by meticulously cross-verifying employee details.
- Supported and managed workplace change processes, staff complaints, performance management and conduct issues.
Admin Executive - Call Center Agent
Nafis Program
Home based , UAE
09.2021 - 02.2023
- Working on Nafis project by handling inbound and outbound calls , chats and Emails answering client’s inquiries .
- Obtain clients information through calls and chats , confirm information based on set questions and requirements .
- Provide clients with Nafis procedures , information and answering all inquiries .
- Create cases in CRM to solve client’s issues
- Maintain professional communication with clients if they have a case and provide them with solutions.
- Contact MOHRE , GPSSA , ADRPBF ,ICA and MOE for confirming client’s details if they are wrong in Nafis website
- Determine clints eligibility by comparing their information to requirements of Nafis programs .
- Maintain and improve quality results by adhering to standards and guidelines of call center and recommend improving procedures and suggestions.
- Update job knowledge by studying new and previous programs of Nafis to insure quality of information provided .
- Assist candidates to surf through the website of Nafis to apply for jobs or programs and to update their information.
- Assist candidates to chose the proper job or program based on their qualifications.
- Provide advises on proper interview answers and cv updates
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Logged call details and customer information in secure systems, improving data collection measures.
- Maintained accurate records to simplify information flow between customer service and account management teams.
- Using problem-solving and communication skills to appease dissatisfied customers.
Chief Administrative Officer
Mohammed Bin Rashid Al Maktoum Knowledge Foundation
Dubai, UAE
02.2015 - 07.2020
- Generated internal reports on Mohammed Bin Rashid Al Maktoum Knowledge Award
- Create and update projects plans
- Developed standard operating procedures.
- Partnered with management team to optimise operations and reduce costs.
- Put in place clear controls for financial administration and business management.
- Monitored operations to assess and highlight results.
- Worked with board of directors to establish objectives and decisively lead operations.
- Writing official letters in Arabic and English
- Creating the Award's policies, objectives, rules, criteria, winners selection criteria and budget
- Creating the nomination form
- Creating the website
- Choosing the board of trustees , advisory committee and jury committee
- Receive the nominations and approve and reject them based on the criteria
- Collect the nominations and give them to the jury first to shortlist them , then to advisory committee, then to Board of trustees
- Contact the winners and arrange for their travel to receive the award
- Create media plan with the Marketing department
- Arrange for travels and meetings for the committees
- Arrange the Awarding Ceremony
- Supervise the Awarding ceremony and platform in the event
- Handling Arab professional forum project - planning , implementing , reports
- Shortlisting candidates for the roles within the Foundation.
- Interview future candidates
- Employee development & Training:
- Prepare annual training plan
- Suggest the suitable training courses for the employees
- Coordinate the training courses.
- Ensure all the planned training programs are conducted.
- Internal Auditing on processes and ways of improvements
- Create and update projects plans
- Writing official letters in Arabic and English
Management trainee, Emiratisation Business Partner
Al Futtaim Group
Dubai, UAE
05.2013 - 02.2015
- Looking after 129 Emiratis in Services businesses
- Recruitment:
- Shortlisting candidates for Emirati roles within the company
- Advertising for vacancies in different platforms
- Work with business/HRBP to ensure reaching their Emiratization target monthly and yearly
- Create positions for locals across the businesses
- Ensure an Emirati replacement for the position left by an Emirati
- Interview future candidates
- Collecting all the required documents for recruiting the successful candidate and explain the contract , the role , the joining date and benefits
- Business and Employees Relations:
- Ensure a strong relationship with HR business partners, line managers, supervisors & the Emirati employees to ensure that all Emirati staff in my division are thoroughly monitored and are given the proper attention to enhance their training needs, career development, and retention strategy
- Maintain Emirati database
- Follow up with the employees progress and promotions
- Meeting Emirati employees periodically to keep an eye on their progress within the role , development they need , and ways to improve
- Meeting Emirati's line managers to be updated about the employee and ways to assist to achieve their yearly objectives
- Write a visit report about each employee I met with their comments as well as the line manager's and send it to the HRBP of the company to meet and find a solution for the issues and matters discussed
- Employee development , Activities & Trainings:
- Coordinate for Emirati to attend training courses
- Ensure all Emirati within the division have got PDR and JDs
- Manage employee relations with the line manager and insure they are transparent with each other in order to achieve the department's objectives
- Arranging for Open Days , this happens once each month
- Arranging for Mashkoor Award ( award given to the highly preformed employees in each month )
- Arranging for Motivational Sessions for the employees
Projects
Projects
Dubai
01.2015 - 12.2020
- UAE Career Fair (2015 , 2016)
- Nobel Museum (2015-2016-2017)
- Knowledge Summit ( 2015,2016 , 2017,2018,2019)
- Oxford scholarships ( 2016-2017)
- AUD scholarship ( 2016-2017)
- Arabic Online Dictionary for the students 2016
- Arab Professional Forum ( 2017,2018,2019,2020)
Education
Bachelors Degree - Education
Zayed University
Dubai06.2012
Skills
- Microsoft Office (Word, Power Point, Excel & Outlook)
- Canva
- CRM , MAX ,GRP and Bayzat systems
- Data Entry skill and multi tasking
- Planning , people and phone skills
- Self Motivated / Good motivator
- Take initiative and think ahead of the problem
- Leadership
- Excellent customer focus and service
- Customer communications
- Employee engagement initiatives
- Candidate sourcing
Timeline
HR Generalist
The Luxury Closet
02.2024 - Current
Admin Executive - Call Center Agent
Nafis Program
09.2021 - 02.2023
Chief Administrative Officer
Mohammed Bin Rashid Al Maktoum Knowledge Foundation
02.2015 - 07.2020
Projects
Projects
01.2015 - 12.2020
Management trainee, Emiratisation Business Partner
Al Futtaim Group
05.2013 - 02.2015
Bachelors Degree - Education
Zayed University
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