Summary
Overview
Work history
Education
Skills
Timeline
Generic
Ahlem  Zaabouri

Ahlem Zaabouri

Tunisia

Summary

Experienced professional with focus on customer service and satisfaction. Enhance client relationships and resolve issues promptly using strong communication and problem-solving skills. Consistently deliver positive outcomes by providing tailored support and fostering welcoming environment. Friendly and driven individual with strong communication and problem-solving skills, coupled with ability to adapt to new challenges quickly. Adept in customer interactions and conflict resolution. Ready to enhance customer satisfaction and contribute to team success. Personable Customer Service Representative with knack for resolving complex issues and ensuring customer satisfaction. Excelled in creating and implementing new training programmes that boosted team productivity and morale. Known for fostering positive customer interactions and enhancing overall company reputation. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work history

Cashier

Cafe and Restaurant Wannesa
Tunisia, Tunisia
09.2023 - Current
  • Enhanced customer satisfaction by promptly addressing issues and concerns.
  • Maintained clean and organised workspace to ensure efficient service.
  • Processed payments swiftly for improved customer experience.
  • Identified counterfeit notes whilst handling cash, ensuring financial security.
  • Balanced till at end of day, maintaining accurate records.
  • Assisted customers with enquiries to enhance their shopping experience.
  • Managed queue effectively during peak hours for seamless checkout process.

Cashier

MARKET AZIZA
TUNISIA, TUNISIA
11.2022 - 08.2023
  • Communicated product information to customers, driving informed purchases.
  • Demonstrated patience while dealing with difficult customers, maintaining professionalism.
  • Kept up-to-date with store promotions to provide accurate information to customers.
  • Coordinated with team members for smooth shift transitions.
  • Used Point of Sale system efficiently, speeding up transactions.
  • Packaged customer items carefully, ensuing merchandise safety.
  • Handled returns and exchanges following company policies, resulting in satisfied customers.

Customer service representative

Tunisian Post Office
, TUNISIA
01.2022 - 09.2022
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Ensured smooth running of operations with timely preparation of reports.
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Provided top-notch support for increased customer satisfaction.
  • Offered technical support, leading to enhanced user experience.
  • Enhanced communication channels through regular updates on company policies and promotions.
  • Processed orders promptly ensuring a positive shopping experience for customers.
  • Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
  • Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
  • Participated in team meetings sharing best practices for improving service delivery.

Cashier

Le Grand Café du Théâtre
TUNISIA, TUNISIA
04.2020 - 11.2020
  • Collaborated closely with store management for daily operations success.
  • Took initiative in restocking shelves during downtime, enhancing product availability.
  • Handled high volumes of transactions during holiday seasons efficiently.
  • Resolved customer complaints professionally leading to higher retention rates.
  • Greeted each customer warmly, creating a friendly shopping environment.
  • Trained new cashiers on store policies and procedures to maintain standards.
  • Completed opening and closing procedures each day.
  • Greeted customers entering store and responded promptly to customer needs.
  • Engaged in pleasant chit chat for friendly and personalised service.

Education

Diploma -

ASSISTANT MANAGEMENT INFORMATION TECHNOLOGY
TUNISIA
10.2020 - 07.2022

Skills

  • Problem-solving
  • Calm under pressure
  • Public speaking
  • Cash handling
  • Customer service excellence
  • Cash register maintenance
  • Sales techniques mastery
  • Billing understanding
  • Conflict resolution
  • Stock management

Timeline

Cashier

Cafe and Restaurant Wannesa
09.2023 - Current

Cashier

MARKET AZIZA
11.2022 - 08.2023

Customer service representative

Tunisian Post Office
01.2022 - 09.2022

Diploma -

ASSISTANT MANAGEMENT INFORMATION TECHNOLOGY
10.2020 - 07.2022

Cashier

Le Grand Café du Théâtre
04.2020 - 11.2020
Ahlem Zaabouri