Experienced Organized Team Leader with 8+ years of demonstrated success in building and leading high-performing teams. Known for establishing positive rapport, inspiring trust, and guiding teams to achieve organizational goals. A strong facilitator, trainer, and mentor with a track record of delivering results.
Hi, I’m
Ahmad Abu Karaki
Abu Dhabi,United Arab Emirates
Summary
Overview
8
years of professional experience
Work History
DELIVERY HERO - TALABAT , ABU DHABI, UAE
SENIOR TEAM LEADER OPERATION DELIVERY HERO
2020.01 - Current (4 years & 8 months)
Job overview
- Automated G-sheets for stakeholders, increasing team efficiency
- Improved restaurant opera ons and revenue by harmonizing core values with
- Talabat
- Managed system support func ons and set service level expecta ons
- Reduced fail rate by iden fying root causes and implemen ng solu ons
- Created SOPs to ease workflow for team members
- Automated budget op miza on through the opera ons team
- Led regional projects, elimina ng errors and contribu ng to department growth
- Inves gated and resolved issues related to lost and open shipments
- Conducted training for new warehouses and streamlined processes
- Set expecta ons and goals to lead the UAE team to mely opera ons and efficient inventory management
- Onboarded new vendors and refreshed top offending chains
- Improved restaurant opera on quality and reduced delays and fail rates by se ng ac on plans
- Scheduled field visits to understand on-ground obstacles
- Boosted team produc vity by enhancing performance monitoring and ins tu ng mo va onal approaches
- Directed product flow and informed management of delays and challenges, sugges ng resolu ons.
DELIVERY HERO - TALABAT, ABU DHABI
LOGISTICS OPERATION
2019.01 - 2020.01 (1 year)
Job overview
- Trained restaurants on how to effec vely use Talabat so ware
- Educated restaurants on the benefits of online ordering applica ons for their business
- Followed up with restaurants to ensure smooth opera ons and customer sa sfac on
- Built strong customer rela onships through a posi ve a tude and a en ve responses
- Established open and professional rela onships with different departments within Talabat to quickly resolve various issues
- Conducted field visits to top offending branches to iden fy on-ground obstacles and implement effec ve solu ons
- Managed day-to-day shipping and receiving opera ons, overseeing more thanpackages per day.
TALBAT, ABU DHABI
STRATEGY & GROWTH ACCOUNT MANAGER
2018.10 - 2019.01 (3 months)
Job overview
- Delivered targeted solu ons using various tools and methods, including Looker
- Salesforce, and Tableau partner mee ngs
- Created clear contracts to avoid conflicts and ensure partner sa sfac on
- Grew por olio and nego ated marke ng strategies to iden fy growth opportuni es
- Conducted weekly mee ngs, reported to Talabat management, and suggested internal campaigns to increase orders and hit KPIs
- Conducted business reviews, iden fied opportuni es, and built strong client rela onships resul ng in increased revenue and market share
- Maintained honest rela onships with clients/restaurants, ensured updated menus, and op mized delivery mes
- Renego ated commission rates and built commercial rela onships to support partner growth
- Assisted partners in onboarding new branches to Talabat's pla orm.
ADNOC - GASCO, OIL AND GAS, WESTERN REGION
CENTER SUPERVISOR
2016.12 - 2018.10 (1 year & 10 months)
Job overview
- Iden fied and resolved issues with subcontractors to ensure successful project comple on
- Facilitated and coordinated work of mul ple project teams to support Project
- Manager
- Provided mely project status updates, maintained and updated company database
- Provided technical support for training courses
- Managed on-site evalua ons, internal audits, and customer surveys
- Successfully worked within ght deadlines and fast-paced environment
- U lized Microso Word and other so ware tools to create documents and communica ons
- Prepared various wri en communica ons, reports, and documents to ensure smooth opera ons.
MDS, ABU DHABI
IT TECHNICAL SUPPORT
2016.01 - 2016.12 (11 months)
Job overview
- Set up Windows and Office for mul ple computers and joined them to the domain
- Monitored employee and customer interac ons to assess quality of service
- Evaluated systems according to a checklist and documented issues in computer- based tracking systems
- Trained customer employees and managers on machine use and maintenance
- Diagnose and troubleshoot problems, repairing and restoring machines to peak performance
- Created Microso Excel spreadsheets for daily, weekly, and monthly repor ng
- Priori zed tasks effec vely and exceeded goals through a strong work ethic
- Prepared and delivered reports to various departments
- Helped clients manage and reach individual goals, suppor ng independent progression and social skills.
Education
PHILADELPHIA UNIVERSITY
BA from BUSINESS
NETWORKING & SYSTEMS
MANAGEMENT
2015
University Overview
Skills
- Sales Force - Dashboard
- Tableau
- Looker
- G-Sheet
- Automation
- Delegation
- Team development strategies
- Time management
- Team building
- Leadership
Additional Information
Additional Information
- Abu Dhabi
Languages
English
Fluent
Accomplishments
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Timeline
SENIOR TEAM LEADER OPERATION DELIVERY HERO
DELIVERY HERO - TALABAT
2020.01 - Current (4 years & 8 months)
LOGISTICS OPERATION
DELIVERY HERO - TALABAT
2019.01 - 2020.01 (1 year)
STRATEGY & GROWTH ACCOUNT MANAGER
TALBAT, ABU DHABI
2018.10 - 2019.01 (3 months)
CENTER SUPERVISOR
ADNOC - GASCO, OIL AND GAS, WESTERN REGION
2016.12 - 2018.10 (1 year & 10 months)
IT TECHNICAL SUPPORT
MDS, ABU DHABI
2016.01 - 2016.12 (11 months)
PHILADELPHIA UNIVERSITY
BA from BUSINESS
NETWORKING & SYSTEMS
MANAGEMENT
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