Ahmad Abutahoon

• Participated in more than 15 events in the UAE rotating in different roles between customer support, vendor coordination, quality assurance, and more.
• Worked in events from 2018-2020, my role was more focused on customers support, events facilitation and marketing activities.
• ⁠Within 2023 - 2024 events, I participated in 5 events including ADNEC, MOTN and Manar Abu Dhabi. My role was focused on training junior event members, coordination with third party, obtaining customer feedbacks , and communication with management on key improvement opportunities.

• Started my career in volunteering to understand every and each position from bottom.
• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Followed management orders and consistently completed assignments.
• Quickly established good working relationships with range of young people and professionals.
• Worked with accuracy and efficiency to accomplish goals.
• Resolved issues that arose before, during or after work placements, while empowering learners to take responsility as appropriate.

• Managing a hydraulic machine and teaching about it.
• Engaged facilities and catering managers with customer projects to deliver smooth, high-quality events.
• Obtained client feedback to determine improvements for future events.

• Received and resolved customer complaints escalated by staff.
• Actioned customer feedback to promote continued service improvement.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Briefed and motivated staff to deliver daily operational requirements.
• Delivered feedback constructively to enhance staff performance.
• Investigated customer issues to find acceptable conclusion and prevent recurrence.

• Worked with day-of event staff to minimise delays and disruptions using critical thinking skills to solve unexpected issues.
• Managed large-scale events from initial planning to successful completion.
• Obtained client feedback to determine improvements for future events.
• Distributed event plans and schedule details to staff, driving operations through continuous follow-up.
• Managed support staff and vendor coordination to facilitate logistics during event.
• Facilitated smooth running of events averaging thousands of guests.

• Managed and studied the timings of the boats.
• Always made a Plan "B" incase of any delays by any boat.
• Always getting updated on the number of guests and what to do to make them have the best experience.
• Trained my team on the rules and regulations to be followed, how and when to open the gates to the dock.
• Continuous communication with my team incase of any troubles, wrong ticket or any unwelcomed guests.
• Meeting and speaking to guests very carefully and figuring out what problems they are facing and how we can fix it together.

• Me and three other entrepreneurs have started a freelance company that is mainly specialized in digital marketing and branding.
• We worked with several clients in the food and beverages industry, home cleaning industry, education industry etc.

We supported these clients in:

• Providing professional marketing guidance and advice to clients.
• Managing organic social media growth and activity across all platforms.
• Evolved brand identity to stay current and relevant to expanding customer base.
• My main role was social media content creating, advertising, photo and video shooting and video editing.
• Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
• Grew online social media presence with comprehensive content plan and online contest strategy.

I and my father started up a business together from scratch and my main role was:

• I did the marketing analysis by studying the business what we might face as challenges and adjusted the range of budget that will be needed at the start up.
• Creating the brand from 0 “Branding”.
• I also did the procurement by finding out suppliers with a reasonable prices, always checking up with customers and know more about their needs and studying the products on demand.
• Staff supervising, communicating with staff and know more about their needs, how do they their job and everything is done perfectly.
• Social media marketing, business development and promotion, business sponsors and advertisement

Microntrol for Engineering and Control systems 1st of August 2021 – 1st of October 2021.

• Deep learning of SCADA, PLC, HMI systems.
• Sites visiting at least twice a week for system checking or update.
• SCADA and PLC programming using Unity Pro Xl and VijeoDesigner.
• HMI Protocol and Addressing Configuration, HMI driver setup, Ethernet Communication IP Address Configuration, Point to Point test between the PLC and HMI.