Ahmad Adainat
Abu Dhabi
Summary
Results-driven professional with over 22 years of experience in sales, pre-sales, IT technical services, and strategic client relationship management. Adept at driving customer satisfaction and achieving revenue growth through a deep understanding of client needs and the development of strategic solutions that align with their IT and business objectives. Skilled in building and maintaining strong, long-term client relationships, fostering trust and loyalty. Proven track record in identifying opportunities for upselling and cross-selling, negotiating contracts, and managing complex deals and renewals. Committed to delivering exceptional service and contributing to the overall success of the organization.
Overview
22
22
years of professional experience
Work History
Strategic Account Technology Strategist -
Microsoft UAE
Abu Dhabi
10.2019 - Current
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in high-stakes negotiations that resulted in beneficial partnerships and collaborations for organization.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Crafted compelling proposals that secured new client engagements, contributing significantly to revenue growth targets being met or exceeded.
- Mentored team members, fostering professional growth and development while reinforcing a positive work environment.
- Collaborated with cross-functional teams to develop and execute strategic initiatives aligned with organizational objectives.
- Educated clients on new products or services to increase customer engagement with brand.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Account Technology Strategist
Microsoft UAE
Abu DHabi
12.2014 - 09.2019
- Account Technology Strategist for FSI and Media Abu Dhabi/Dubai
- Drive overall orchestration of all Microsoft sellers and customer to develop technology roadmap for customer
- Own Technology Roadmap, integrating customer priorities with Microsoft priorities
- Ensure customer IT and LOB executives understand and agree with Technology Roadmap which maps Microsoft capabilities to customer’s priorities
- Drive and document Mutual Cloud and Mobility Strategy with MS customers
- Drive successful consumption and usage of Microsoft Technologies.
ITSM(Operations) Consultant
Microsoft Gulf
06.2011 - 11.2014
- Building IT Service Managment roadmaps and operation processes for Microsoft customers
- Enable organizations to be ISO certified through ISO aligned processes implementations and consultancy services.
- Supported company-wide adoption of new technology systems through effective training programs and ongoing user support
- Improved operational efficiency by analyzing processes and implementing strategic changes
- Developed written documents and reports related to programs and operations
SharePoint Senior Engineer
Microsoft Gulf
11.2007 - 06.2011
- Provide solutions to complex problems that satisfy our customers
- This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support
- Meet service delivery guidelines within the principles of the Customer Focused Culture
- Utilize effective verbal/written skills to communicate with customers.
Web Developer
04.2002 - 11.2007
- Worked on several SharePoint projects
- Worked on several worldwide workflow engines
- Develop dynamic web sites for clients using ASP/ASP.Net and SQL Server.
Education
MBA -
Strathclyde
Abu Dhabi, United Arab Emirates03.2017
B.S., Computer Science -
University of Mu’tah
Jordan02.2002
Skills
- Brand strategy
- Data Analytics
- Customer Segmentation
- Financial Forecasting
- Excellent Communication
- Relationship Building
- Client Engagement
Personal Information
Title: Account Technology Strategist
Timeline
Strategic Account Technology Strategist -
Microsoft UAE
10.2019 - Current
Account Technology Strategist
Microsoft UAE
12.2014 - 09.2019
ITSM(Operations) Consultant
Microsoft Gulf
06.2011 - 11.2014
SharePoint Senior Engineer
Microsoft Gulf
11.2007 - 06.2011
Web Developer
04.2002 - 11.2007
MBA -
Strathclyde
B.S., Computer Science -
University of Mu’tah
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