Ahmad Al-Berkdar

- Organized financial and operational data to support yearly budgeting and planning, improving cost efficiency by 15%.
- Coordinated hiring, recruitment, and training strategies, successfully building high-performing administrative team with 90% retention rate.
- Devised operational policies to ensure 98% regulatory compliance and adherence to industry best practices.
- Drafted procedural statements and guidelines, streamlining company-wide operations and improving efficiency by 20%.
- Designed and implemented training programs, enhancing staff performance and aligning with business goals, leading to 22% productivity boost.
- Investigated operational issues, prepared detailed reports, and facilitated corrective actions, reducing process inefficiencies by 30%.
- Delivered outstanding customer service, achieving 90% customer satisfaction rate.
- Improved customer service ratings, increasing positive feedback by 25%.
Boosted client retention by 80%, contributing to steady company growth.
Automated routine tasks, increasing work productivity by 40%..

- Collaborated cross-functionally to enhance decision-making process on client matters, improving resolution efficiency by 20%.
Made growth-focused recommendations, increasing account ROI by 18%.
- Predicted and analyzed consumer trends, leading to 25% improvement in product offerings and market alignment.
- Devised creative strategies to highlight key product attributes, boosting sales conversions by 22%.
- Resolved escalated issues with detailed problem-solving skills, reducing resolution time by 30%.
- Led customer success initiatives, increasing overall loyalty and engagement rates by 28%.
- Conducted thorough data validation, ensuring 99% accuracy in report generation.
- Collaborated with international team on cross-cultural linguistic studies, enhancing global communication efficiency by 35%.

- Scheduled and coordinated 95% of field team appointments for service changes and new product deliveries, ensuring timely execution.
- Implemented proactive customer follow-ups, increasing service standard adherence by 20%.
- Provided top-tier support, contributing to 92% customer satisfaction rate.
- Managed high volume of customer queries—handling an average of 50+ daily—through effective multitasking and prioritization.
- Collaborated with sales team to maximize product visibility, boosting sales by 18%.
- Offered accurate, up-to-date solutions, resolving 90% of customer concerns on first interaction.
- Maintained high customer retention and loyalty by implementing forward-thinking strategies, reducing churn by 25%.

- Exceeded sales goals by 15% and improved profitability by developing data-driven sales strategies aligned with market trends.

- Oversaw inventory management, maintaining optimal stock levels and reducing shortages by 20%.

- Conducted regular staff training, increasing product knowledge and sales skills, leading to a 25% boost in team performance.

- Evaluated sales and service processes, implementing targeted improvement strategies that increased revenue opportunities by 18%.

- Managed online travel agency relationships, strengthening partnerships and increasing bookings by 22%.

- Supervised daily operations of the travel agency, ensuring a 98% service efficiency rate.

- Led travel consultants in managing high-impact programs, consistently achieving or exceeding agency sales targets by 20%.