Ahmad Alaeddin
Sharjah,UAE
Summary
Dedicated professional with a strong background in customer service excellence and ethical standards. Demonstrates exceptional problem analysis, team motivation, and resilience under pressure. Adept at time efficiency, effective communication skills, and risk management. Committed to delivering outstanding customer service while maintaining high ethical standards.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Supervisor - Cards & E-Channels Fraud Control & Au
DUBAI ISLAMIC BANK
Sharjah, Palestine
01.2007 - Current
- Delegated tasks appropriately, achieved balanced workload among team members.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Coordinated with other supervisors to maintain consistency across shifts.
- Perform Fraud Investigation/notification/Escalation to the
team leaders for appropriate fraud rule recommendation
especially for new trends, - Managed daily operations to increase productivity.
- Reduced workplace conflicts through effective communication and negotiation skills.
Education
Bachelor of Commerce - Business
Beirut Arab University
Beirut -Lebanon 09.2002 - 11.2006
Skills
- Customer services excellence
- Ethical standards
- Problem analysis
- Team motivation
- Resilience under pressure
- Time efficiency
- Customer Service
- Communication skills
- Risk Management
Languages
English
Fluent
Arabic
Fluent
Accomplishments
- Best employee in customer service / call center .. 2009
Certification
- Customer telephone conversation proficiency skills
- Money laundering course
- Foundation of Islamic principle
- Compliance inside the bank
Timeline
Supervisor - Cards & E-Channels Fraud Control & Au
DUBAI ISLAMIC BANK
01.2007 - Current
Bachelor of Commerce - Business
Beirut Arab University
09.2002 - 11.2006
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