Ahmad AL Baddawi
Customer service agent
Ajman,AJ
Summary
Proven Customer Service Executive with a track record of enhancing customer satisfaction and retention rates at Mitsubishi Electric Corporation. Excelled in complaint handling and customer engagement, boosting loyalty through exceptional service. Skilled in team collaboration and customer relationship management, adept at turning challenges into opportunities for growth.
Overview
5
5
years of professional experience
Work History
Customer Service Executive
Mitsubishi Electric Corporation
2016.01 - 2017.01
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Customer Service Representative
LG
2012.01 - 2016.01
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate of Applied Science - Refrigeration And Air Conditioning
Luminus Technical College
Amman - Jordan 09.2010
Skills
- Team Collaboration
- Customer Engagement
- Customer Relationship Management
- Complaint Handling
- Presentation Skills
- Online chat and email
- Contract Negotiation
Timeline
Customer Service Executive
Mitsubishi Electric Corporation
2016.01 - 2017.01
Customer Service Representative
LG
2012.01 - 2016.01
Associate of Applied Science - Refrigeration And Air Conditioning
Luminus Technical College
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