Ahmad Alblooshi
Dubai
Summary
Adept at enhancing security and operational protocols, I leveraged analytical and team leadership skills at Dubai Police and Keolis MHI to improve safety and efficiency. Excelling in emergency planning and staff management, I drove significant advancements in compliance and service quality, achieving notable reductions in incident rates.
Overview
12
12
years of professional experience
Work History
Information Security Controller
Keolis MHI
Dubai, United Arab Emirates
01.2024 - Current
- Used coordination and planning skills to achieve results according to schedule.
- Provided variance reports to field staff to assist with task prioritization.
- Reviewed camera and system feeds and alerted proper respondents regarding
discrepancies. - Monitored employee activities, confirming compliance with security regulations.
- Contact law enforcement in case of unauthorized persons, documents and materials.
- Answered alarms, investigated disturbances and contacted law enforcement personnel
to escalate crises. - Gathered information, planned follow-up and logged and filed incident report to
successfully manage complaints. - Communicated with security team and building supervisors using two-way radios,
mobile phones and other technological devices.
Secured entrances and exits by carefully monitoring CCTV. - Drafted reports of property damage, theft, accidents and unusual occurrences to document
daily activities and irregularities.
Group Station Supervisor
Keolis MHI
Dubai, United Arab Emirates
04.2022 - 01.2024
- Lead a Group Station Cluster (6 stations) to deliver a safe, reliable, world class and customer focused station and car park services.
- Monitor and manage staff issues, attendance record, customer complaints,revenue
issues and staff performance. - Provide feedback, mentoring and motivating staff.
Support crowd control and act as Incident Officer during emergencies. - Monitor and maintain a safe and secure station and car park environment and service of
Dubai Metro. - Shift /duty ‘landlord’ of a station, car park and all persons working in a station and car
park are subject to his/her authority. Ensuring the station and car park facilities are in a
safe and good working order. - Provide effective communications and information with internal and external
parties in an efficient and timely manner. Prepare incident/accident reports and inform
concern authorities. - Conduct Performance Review for station staff of Dubai Metro.
Station Master
Serco
Dubai, United Arab Emirates
07.2017 - 04.2022
- Lead a team of Station Agent, SMO and Customer Service Agents to deliver a safe, reliable, world class and customer focusedstation.
- Provide effective communication and information with internal and external parties in an efficient and timely manner.
- Monitor and control the direction of the fare gates in accordance with the flow of passengers, and in the event of emergency.
- Managing andoverseeing cash collection, management and reconciliation in the station when required.
- Reporting faults and informing the Fault Controller (FC) of and any malfunction and failure of equipment.
- Reporting faults and informing Train Controller (TC) of any occurrences which may have an impact on train operation.
- Perform and carry out other duties as instructed by the Lead Station Master, Passenger Service Manager, Deputy Head of Passenger
Service, Head of Passenger Service and Operations Director.
Police Officer
Dubai Police
Dubai, United Arab Emirates
05.2012 - 04.2016
- Patrolled assigned areas to prevent and detect roadway crimes.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Developed organizational system for case records, reports, logs and agendas.
- Investigated and reported crimes, accidents, offenses and damage to property.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional
support as necessary.
Education
High School Diploma -
Mohammed Bin Rashid High School
Dubai, United Arab Emirates07.2010
Skills
- Excellent Revenue Management
- Staff Management
- Team Leadership Communication
- Planning and Coordination
- Analytical and Critical Thinking
- Judgment/ Problem Solving
- Customer Service and Support
- Emergency planning
- Crime Prevention
- Security management
- Client Relationships
- Operations Management
Timeline
Information Security Controller
Keolis MHI
01.2024 - Current
Group Station Supervisor
Keolis MHI
04.2022 - 01.2024
Station Master
Serco
07.2017 - 04.2022
Police Officer
Dubai Police
05.2012 - 04.2016
High School Diploma -
Mohammed Bin Rashid High School