Experienced Credit Specialist with a strong proven record of achieving the target +100% with excellent follow-up and closing skills. With a knack for improving credit approval processes and reducing delinquency rates. Improved client satisfaction by streamlining credit assessments and implementing effective risk management strategies. Known for fostering strong relationships with clients and internal teams, leading to smoother operations and better financial outcomes.
*Proven strong record of achieving target +100% with excellent follow-up and closing skills.*
- Perform primary screening on customers' financial records from a credit and risk perspective and propose solutions while working with customers on obtaining guarantees and documents to support proposals that aim to continue the relationship.
- Prepare and submit to management proposals for cases to identify possibilities in order to be able to continue the borrowing relationship without overexposing the bank to risk.
- Proactive working with Credit, CAD, Contact Center, and other departments involved to identify the risks and potentials of a relationship in light of the customer's new financial status and attend to the customer's requests.
- Management of internal customer communications, with an overall aim to enhance customer experience and develop solid, strong, and professional communications skills.
- Ensure all TATs of the department are met and all the assigned work is completed in a timely and accurate manner.
- Follow up with other units of the bank to ensure that the process of credit is running smoothly, to reduce any delays, and to avoid complaints.
- Maintain up-to-date MIS tracking all important information pertaining to every case handled, and to analyze MIS and submit daily/weekly/monthly statistical reports that assist in KPI and learning/improvement areas.
- Ensure that all matters where a risk or breach of the process has been identified are escalated to the management through the proper channels.
- Ensure accuracy of information shared with customers and ensure that there is no unauthorized divulging of confidential information.
- Adhere to the Standard Operating Procedures, Policies, Code of Conduct, and Service Standards of the bank.
Selling the organization's Financial products.
• Explore new markets for potential growth.
• Generate new business and provide financial advice.
• Communicate with customers and offer the best banking solutions for them.
• Build and maintain excellent relationships with customers.
• Responsible for evaluating, gathering, and presenting financial data and credit documentation for verifying a client's creditworthiness.
• Maintain and build close relationships with customers through regular contact and visits.
• Collaborate with clients to address and resolve client and partnership management issues.
• Promote, structure, and provide financial advice customized to meet the financial needs of customers best.
• I had the opportunity to work on some projects as a Producer and Content Writer,
• I wrote a series for TikTok 7 episodes each 3 minutes and above about how to make money using AI, and another project about how to get your dream job in less than 30 days.
• I worked on the Invest Now project, doing almost 25 short video scripts succeeded in exceeding the quota with +2M views, and wrote ad scripts for several companies in different industries.
• I've been involved in the production stages and responsible for reviewing the materials after production to maintain the accuracy and the right delivery of content.
Managing existing projects and taking full responsibility for all related processes.
Main activities:
• Improving existing content and content updating processes.
• Collecting data from different sources.
• Creating new articles in WordPress for Amazon products.
• Doing a product comparison table and a product review article.
• Keywords Cleaning.
• LinkedIn Video Creation.
• Designing on Canva.