Ahmad Al Hamadi
Overview
6
6
years of professional experience
1
1
Certification
Work history
Chief Officer
RTA
Dubai
02.2021 - Current
- Develop tasks and responsibilities
- develop evidence and documentation to ensure readiness for external audits and evaluations.
- Reviewed reports from subordinate management to identify areas of opportunity.
- Served as official representative of organisation to public groups or government agencies.
- Worked with board of directors to establish objectives and decisively lead operations.
- Monitored operations to assess and highlight results.
- Established strong rapport with stakeholders to enhance business credibility.
- Directed day-to-day work of employees and motivated teams to exceed objectives.
- Designed business strategies to acquire short and long-term goals.
- Researched best practices and trends to stay abreast with developments.
- Created long-term business strategy to drive success.
EXECUTIVE CUSTOMER HAPPINESS
Ministry of Education
Abu Dhabi
01.2019 - 01.2021
- Shared informational brochures and details about policies to help guests make decisions.
- Prepared necessary forms to complete transactions.
- Implemented customer follow up to uphold service standards.
- providing tailored solutions to customer issues.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Applied conflict management to stressed and concerned customers.
- Maintained excellent client satisfaction by providing support. Recorded information about inquiries and complaints within internal database.
- Used CRM customer relationship management software to record detailed notes.
EXECUTIVE CUSTOMER HAPPINESS
Department of Education and Knowledge
Abu Dhabi, EXECUTIVE CUSTOMER HAPPINESS
01.2018 - 01.2019
Abu Dhabi Education council
EXECUTIVE CUSTOMER HAPPINESS
Abu Dhabi
07.2017 - 12.2018
Education
High School - Scientific
Al Nukhba School
Abu DhabiBachelor of Applied Science - Mechanical Engineering
Higher Colleges of Technology (HCT)
Abu DhabiSkills
- Key performance indicators
- Energetic
- Excels in team leadership
- Engaging leadership style
- Multi-tasking ability
Deductive reasoning ability
- Excellent time management skills
- Integrative negotiation
- Operations oversight
- Policy development
- Business administration
Languages
Arabic
Proficient (C2)
English
Advanced
Certification
- Delegation, guidance and administrative guidance skills
- Security Qualification
- Emirates Program for Excellence in Governmental Service
- Sign Language
- Body Language
Additional Information
- OSAH program certified:
-Introduction to occupational safety and health
-Essentials of occupational safety and health
-Bloodborne pathogens in the workplace
-Employee occupational safety and health
-Employee safety rights and responsibilities
-Basic workplace violence prevention
-Basic workplace inspections
-Basic record - keeping
-Basic accident and incident investigation
- Achieving the 3rd place in at WRO UAE National Robot Challenge
Timeline
Chief Officer
RTA
02.2021 - Current
EXECUTIVE CUSTOMER HAPPINESS
Ministry of Education
01.2019 - 01.2021
EXECUTIVE CUSTOMER HAPPINESS
Department of Education and Knowledge
01.2018 - 01.2019
Abu Dhabi Education council
EXECUTIVE CUSTOMER HAPPINESS
07.2017 - 12.2018
High School - Scientific
Al Nukhba School
Bachelor of Applied Science - Mechanical Engineering
Higher Colleges of Technology (HCT)
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