Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Ahmad Alkadiri

Abu Dhabi

Summary

Professional banker with strong background in customer service, and sales. Expertise in managing client relationships, assessing financial needs, and recommending suitable banking products. Highly adaptable team player with focus on achieving results and ensuring client satisfaction in fast-paced environment. Reliable and skilled in handling transactions, resolving issues.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Call Center Representative

Abu Dhabi Islamic Bank
01.2022 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Assisted customers with banking needs and inquiries.
  • Cross-sold cover cards, finances and other bank products.

Education

Bachelor of Science - Accounting

Gadarh Univeraity
Jordan-Irbid
10.2020

Skills

  • Resolving issues
  • Customer communications
  • Time Management
  • Ability to work under pressure
  • Banking product sales
  • Team work

Certification

  • IT Sales Training Course

SAGO International For Training

  • English Skills Training Course

SAGO International For Training

  • Soft Skills Training Course

SAGO International For Training



Languages

Arabic
Advanced (C1)
English
Upper intermediate (B2)

Timeline

Call Center Representative

Abu Dhabi Islamic Bank
01.2022 - Current

Bachelor of Science - Accounting

Gadarh Univeraity

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Ahmad Alkadiri