Ahmad Al Qaddoumi
ABUDHABI,971
Summary
ilities. Personable Account Manager with 9 years of CONTRACTING & SERVICES industry experience. Gifted at lead generation and efficiently resolving customer issues. Increases business opportunities through outstanding client presentations, effective communication skills and dedication to customer service.
Overview
10
10
years of professional experience
Work history
ACCOUNT MANAGER
138GROUP
abudhabi
2018.08 - Current
- Job Description Oversee the day-to-day operations of the accounting department, including managing and coordinating the activities of the accounting team
- 2- Ensure accurate and timely financial reporting, including the preparation of financial statements, budgets, and management reports
- 3- Develop and implement accounting policies, procedures, and controls to ensure compliance with accounting principles and regulations
- 4- Monitor and analyze financial data, identifying trends, variances, and opportunities for improvement
- 5- Provide financial analysis and recommendations to support strategic decision-making and assist in the development of business plans and forecasts
- 6- Manage the organization's cash flow, including the preparation of cash flow forecasts and monitoring of cash positions
- 7- Coordinate and oversee the external audit process, working closely with auditors to ensure timely completion and resolution of any audit findings
- 8- Collaborate with other departments, such as operations, sales, and human resources, to provide financial guidance, support budgeting and forecasting processes, and ensure financial compliance across the organization
- 9- Stay up-to-date with changes in accounting standards and regulations, and ensure that the organization's accounting practices are in compliance.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Resolved escalated issues and liaised with clients to restore satisfaction and promote retention.
- Increased client satisfaction, implementing strategic account plans to foster growth.
- Analysed client feedback to highlight areas in need of improvement.
- Trained and mentored new account representatives to deliver outstanding service.
- Generated KPI reports to illustrate overall performance.
- Monitored customer trends and account performance to proactively identify and rectify challenges.
- Met and exceeded established quotas for client satisfaction and account growth.
- Identified and qualified new sales leads, conducting market research to reach new sectors.
- Maximised client success, educating on financial and operational strategies to support account growth.
- Cultivated strong rapport with clients and stakeholders to support long-lasting partnerships.
- Tracked industry advancements in software and services to integrate new and emerging tools.
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
- Employed an empowering leadership style and leveraged emotional intelligence to maintain strong rapport across all enterprise levels.
- Documented account activity and worked within data security guidelines to safeguard confidentiality.
- Represented company at industry events, networking to increase client engagement and identify new opportunities.
- Oversaw account portfolio to deliver top-quality account services.
- Negotiated contracts and closed deals to achieve favourable terms for corporate objectives.
- Addressed account inquiries and provided updated data from CRM software.
Executive Accountant & Cost controller
Formwell aluminum and Glass LLC
Dubai
2017.04 - 2018.07
- Generated invoices based on established accounts receivable schedules and terms.
- Produced accurate tax returns complying with official requirements and serving client needs for minimising liabilities.
- Compiled financial data for business forecasting and budgeting.
- Investigated suspected cases of fraud and theft involving small numbers of transactions or complex systems.
- Prepared detailed models, reports and charts highlighting complex financial information.
- Managed financial updates, watch lists and insurance files.
- Analysed budgets and financial projections for accurate reporting of company performance.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Installed internal controls and set up standard procedures for business accounting systems.
- Followed up with customers to collect specific financial information and verify details for preparation of [Type] forms.
- Maximised year-end tax benefits by efficiently managing cash flows.
Retail Banker
BLOM Bank
AMMAN, JORDAN
2016.01 - 2017.03
- Utilised up-to-date information to make effective decisions governing bank operations.
- Met new and existing clients to negotiate contracts and grow business.
- Engaged customers to answer questions regarding account balances, outstanding balances and deposits.
- Monitored interest rates to help customers reduce overall interest fees.
- Monitored market trends and changes to provide responsive customer investment advice.
- Advised customers on investment opportunities to maximise savings potential.
- Processed accurate retail, commercial and personal deposits and advised on available funds.
- Promoted bank products and services to maximise customer investments.
- Built positive customer relationships to increase account satisfaction and loyalty.
- Devised positive solutions to customer queries, maintaining satisfaction with banking services.
Accountant and Cost controller
Almas Ceramics Company
Riyadh, Saudi Arabia
2014.09 - 2015.12
- Updated journal entries and accounts on accrual basis with Xero software.
- Analysed monthly balance sheet accounts for corporate reporting.
- Analysed monthly reporting to reconcile production operations and general ledger.
- Maintained integrity of general ledger, including chart of accounts.
- Created periodic reports comparing budgeted costs to actual costs.
- Created quarterly and yearly balance sheets to track financial trends and performance.
- Prepared VAT and income tax forms for commercial and individual clients.
Accountant
Zain Company
2014.03 - 2014.10
Education
TRAINING Stress management courses -
B.Sc - Accounting
Islamic Science University
2014
Jordan, administration Certificate - undefined
Al-Nomow Al-Tarbawi School
2009
Skills
- Computer skills:
- Trans world accounting software, Focus accounting software, MS-Office
- Sega 50 System (accounts and Purchased system )
- ERP System
- Risk Management & Financial Crises
- Legal Aspects Of Financial & Banking Work
- Banking Culture
- SKILLS
- Good social and communication skills
- Able to design and deliver presentations
- Able to meet deadlines
- [Product] expertise
- Merchandising expertise
- Cross-functional collaboration
- National accounts
- Trade requirements
- Operations coordination
- Strong lead development skills
- Management collaboration
- Customer relationships
- Needs analysis
- Event planning
- Self-motivated
- Process improvement
- Key account generation
- Key Performance Indicator monitoring
- Vendor relations
- Account acquisition
- Account management
- Forecasting abilities
- Coordinating documents
- Prioritising workflows
- Database management
- Team training
Languages
Arabic
Fluent
English
Advanced
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
ACCOUNT MANAGER
138GROUP
2018.08 - Current
Executive Accountant & Cost controller
Formwell aluminum and Glass LLC
2017.04 - 2018.07
Retail Banker
BLOM Bank
2016.01 - 2017.03
Accountant and Cost controller
Almas Ceramics Company
2014.09 - 2015.12
Accountant
Zain Company
2014.03 - 2014.10
TRAINING Stress management courses -
B.Sc - Accounting
Islamic Science University
Jordan, administration Certificate - undefined
Al-Nomow Al-Tarbawi School