Summary
Overview
Work History
Education
Skills
Certification
Language Skills
Timeline
Generic
Ahmad Eihab

Ahmad Eihab

Ajman

Summary

Experienced Product Manager and Ecommerce Expert with 15+ years of expertise leading digital products, IT services, and eCommerce solutions for global clients. I specialize in end-to-end project delivery from scoping to launch combining my background in Product/Project Management, IT Service Improvement, and Stakeholder Leadership with cutting-edge solutions and AI automation.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Product Manager - Ecommerce & AI Automation

NBT 360
Sharjah
09.2021 - Current
  • Oversee a comprehensive product strategy for e-commerce design and development, driving UX, and revenue enhancement.
  • Manage cross-functional collaboration to launch websites that consistently drive growth.
  • Execute CRO initiatives, utilizing A/B testing and personalization to optimize revenue streams.
  • Implement client automation solutions with n8n, Make, or Zapier, specializing in dynamic workflow management.
  • Create AI tools, such as document processors and chatbots, to facilitate improved user interaction.
  • Establish API integrations that link business systems with automated processes to streamline operations.

Mentor (Growth Product Management)

Udacity
Cairo
09.2021 - 09.2023
  • Respond to technical queries on the knowledge platform, offering accurate and thorough support.
  • Review project submissions, delivering personalized feedback to enhance student understanding.
  • Ensure the originality of project submissions, confirming that all work adheres to academic integrity standards.

Product Manager & E-Commerce Developer

Upwork
Cairo
02.2020 - 09.2021
  • Revamp Shopify e-commerce stores and business websites to enhance user engagement.
  • Conduct market research and analysis to identify in-demand products and trending drop-shipping items.
  • Develop and refine HTML, CSS, and Liquid custom code for website functionality.
  • Configure third-party applications to introduce additional features and improve UI/UX design.
  • Execute email marketing strategies, including automation flows, and manual campaigns.

E-Commerce Developer

Fiverr
Cairo
02.2017 - 09.2021
  • Develop Shopify stores for e-commerce, integrating products, and drop shipping solutions.
  • Execute marketing campaigns across social media and Google AdWords.
  • Conduct market research to identify trending, high-demand products.
  • Apply SEO strategies to increase organic traffic, and improve website rankings.
  • Modify HTML/CSS code to enhance website functionality and design.

Service Transition Manager

SITA Aero
Cairo
07.2015 - 02.2017
  • Manage the transition of service into operations, ensuring seamless integration and efficiency.
  • Proactively identify issues within the Service Transition Process, delivering constructive feedback for improvements.
  • Minimize transition times by initiating timely escalations to specialized resolver groups, per SLAs.
  • Ensure the quality and completeness of asset and configuration data loads in operations tools.
  • Facilitate communication with project managers, regional operations, and internal stakeholders to align objectives.

Problem Manager

Vodafone International Group Services
Cairo
11.2012 - 06.2015
  • Manage the operation of root cause analysis by identifying causes and developing solutions to prevent recurrence.
  • Lead problem meetings to coordinate analysis, establish timeframes, and track progress for stakeholders.
  • Conduct proactive performance and trend analysis to predict issues and eliminate leading causes.
  • Author technical-business documentation for problem reports detailing root causes, solutions, and preventive measures.
  • Maintain comprehensive records of known errors and workarounds to support operational efficiency.

Incident Management Specialist

Orange Business Services
Cairo
05.2011 - 11.2012
  • Manage customer requests for incidents, change management, and end-user support via phone and email.
  • Serve as the primary technical contact, ensuring professionalism in all communications.
  • Diagnose fault-related cases using software diagnostics and network utility programs.
  • Provide timely updates to customers to achieve performance objectives.
  • Monitor systems and customer networks, responding to alerts and events as necessary.

Sales Account Manager

MTA Networks
Cairo
08.2009 - 04.2011
  • Conduct meetings with customers to assess technology issues, and recommend optimal solutions.
  • Explain technical proposals, and showcase company products and services.
  • Prepare quotations for customers, and negotiate deals effectively.
  • Follow up with existing customers to emphasize post-sales support.
  • Cultivate strong relationships with potential customers to penetrate new markets, aligned with company expansion.

Education

Bachelor - Communications & Electronics Engineering

October 6 University (O6U)
Egypt
07.2009

Skills

  • Product management
  • Project management
  • E-commerce strategy
  • UI/UX design
  • Market analysis
  • Shopify expert
  • A/B testing
  • API integration
  • AI Workflow automation
  • Generative AI

Certification

  • N8N AI Automation: LLM Apps & AI-Agents
  • Make foundation AI automation flows
  • Klaviyo (Gold Partner Certificate, Product Certificate, Deliverability Certificate)
  • Shopify (Product fundamentals and theme development)
  • Udacity Product Manager Nanodegree, certified on July 29, 2021
  • Udacity Advanced Digital Marketing Nanodegree (certified on April 7, 2021)
  • PMI_PMP [Project Management Professional] (certified on 07/21/2013 – PMP # 1646804)
  • ITIL OSA (Operational Services and Analysis) certified
  • ITIL V3 Foundation [EXO-117 (syllabus 2011)] (certified)
  • Software Development Life Cycle (SDLC)
  • CISCO Certified Network Associate (CCNA) [640-802] (certified)
  • CISCO Sales Expert (CSE) (certified)
  • CISCO Express Foundation for Account Managers (certified)
  • Risk management and BCP (business continuity plan)
  • BMC Remedy ITSM
  • JIRA project management
  • Mastering communication skills and conflict resolution training

Language Skills

English
Proficient (C2)
C2
Arabic
Native
Native

Timeline

Product Manager - Ecommerce & AI Automation

NBT 360
09.2021 - Current

Mentor (Growth Product Management)

Udacity
09.2021 - 09.2023

Product Manager & E-Commerce Developer

Upwork
02.2020 - 09.2021

E-Commerce Developer

Fiverr
02.2017 - 09.2021

Service Transition Manager

SITA Aero
07.2015 - 02.2017

Problem Manager

Vodafone International Group Services
11.2012 - 06.2015

Incident Management Specialist

Orange Business Services
05.2011 - 11.2012

Sales Account Manager

MTA Networks
08.2009 - 04.2011

Bachelor - Communications & Electronics Engineering

October 6 University (O6U)
Ahmad Eihab