Ahmad Eihab
Ajman
Summary
Experienced Product Manager and Ecommerce Expert with 15+ years of expertise leading digital products, IT services, and eCommerce solutions for global clients. I specialize in end-to-end project delivery from scoping to launch combining my background in Product/Project Management, IT Service Improvement, and Stakeholder Leadership with cutting-edge solutions and AI automation.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Product Manager - Ecommerce & AI Automation
NBT 360
Sharjah
09.2021 - Current
- Oversee a comprehensive product strategy for e-commerce design and development, driving UX, and revenue enhancement.
- Manage cross-functional collaboration to launch websites that consistently drive growth.
- Execute CRO initiatives, utilizing A/B testing and personalization to optimize revenue streams.
- Implement client automation solutions with n8n, Make, or Zapier, specializing in dynamic workflow management.
- Create AI tools, such as document processors and chatbots, to facilitate improved user interaction.
- Establish API integrations that link business systems with automated processes to streamline operations.
Mentor (Growth Product Management)
Udacity
Cairo
09.2021 - 09.2023
- Respond to technical queries on the knowledge platform, offering accurate and thorough support.
- Review project submissions, delivering personalized feedback to enhance student understanding.
- Ensure the originality of project submissions, confirming that all work adheres to academic integrity standards.
Product Manager & E-Commerce Developer
Upwork
Cairo
02.2020 - 09.2021
- Revamp Shopify e-commerce stores and business websites to enhance user engagement.
- Conduct market research and analysis to identify in-demand products and trending drop-shipping items.
- Develop and refine HTML, CSS, and Liquid custom code for website functionality.
- Configure third-party applications to introduce additional features and improve UI/UX design.
- Execute email marketing strategies, including automation flows, and manual campaigns.
E-Commerce Developer
Fiverr
Cairo
02.2017 - 09.2021
- Develop Shopify stores for e-commerce, integrating products, and drop shipping solutions.
- Execute marketing campaigns across social media and Google AdWords.
- Conduct market research to identify trending, high-demand products.
- Apply SEO strategies to increase organic traffic, and improve website rankings.
- Modify HTML/CSS code to enhance website functionality and design.
Service Transition Manager
SITA Aero
Cairo
07.2015 - 02.2017
- Manage the transition of service into operations, ensuring seamless integration and efficiency.
- Proactively identify issues within the Service Transition Process, delivering constructive feedback for improvements.
- Minimize transition times by initiating timely escalations to specialized resolver groups, per SLAs.
- Ensure the quality and completeness of asset and configuration data loads in operations tools.
- Facilitate communication with project managers, regional operations, and internal stakeholders to align objectives.
Problem Manager
Vodafone International Group Services
Cairo
11.2012 - 06.2015
- Manage the operation of root cause analysis by identifying causes and developing solutions to prevent recurrence.
- Lead problem meetings to coordinate analysis, establish timeframes, and track progress for stakeholders.
- Conduct proactive performance and trend analysis to predict issues and eliminate leading causes.
- Author technical-business documentation for problem reports detailing root causes, solutions, and preventive measures.
- Maintain comprehensive records of known errors and workarounds to support operational efficiency.
Incident Management Specialist
Orange Business Services
Cairo
05.2011 - 11.2012
- Manage customer requests for incidents, change management, and end-user support via phone and email.
- Serve as the primary technical contact, ensuring professionalism in all communications.
- Diagnose fault-related cases using software diagnostics and network utility programs.
- Provide timely updates to customers to achieve performance objectives.
- Monitor systems and customer networks, responding to alerts and events as necessary.
Sales Account Manager
MTA Networks
Cairo
08.2009 - 04.2011
- Conduct meetings with customers to assess technology issues, and recommend optimal solutions.
- Explain technical proposals, and showcase company products and services.
- Prepare quotations for customers, and negotiate deals effectively.
- Follow up with existing customers to emphasize post-sales support.
- Cultivate strong relationships with potential customers to penetrate new markets, aligned with company expansion.
Education
Bachelor - Communications & Electronics Engineering
October 6 University (O6U)
Egypt07.2009
Skills
- Product management
- Project management
- E-commerce strategy
- UI/UX design
- Market analysis
- Shopify expert
- A/B testing
- API integration
- AI Workflow automation
- Generative AI
Certification
- N8N AI Automation: LLM Apps & AI-Agents
- Make foundation AI automation flows
- Klaviyo (Gold Partner Certificate, Product Certificate, Deliverability Certificate)
- Shopify (Product fundamentals and theme development)
- Udacity Product Manager Nanodegree, certified on July 29, 2021
- Udacity Advanced Digital Marketing Nanodegree (certified on April 7, 2021)
- PMI_PMP [Project Management Professional] (certified on 07/21/2013 – PMP # 1646804)
- ITIL OSA (Operational Services and Analysis) certified
- ITIL V3 Foundation [EXO-117 (syllabus 2011)] (certified)
- Software Development Life Cycle (SDLC)
- CISCO Certified Network Associate (CCNA) [640-802] (certified)
- CISCO Sales Expert (CSE) (certified)
- CISCO Express Foundation for Account Managers (certified)
- Risk management and BCP (business continuity plan)
- BMC Remedy ITSM
- JIRA project management
- Mastering communication skills and conflict resolution training
Language Skills
English
Proficient (C2)
C2
Arabic
Native
Native
Timeline
Product Manager - Ecommerce & AI Automation
NBT 360
09.2021 - Current
Mentor (Growth Product Management)
Udacity
09.2021 - 09.2023
Product Manager & E-Commerce Developer
Upwork
02.2020 - 09.2021
E-Commerce Developer
Fiverr
02.2017 - 09.2021
Service Transition Manager
SITA Aero
07.2015 - 02.2017
Problem Manager
Vodafone International Group Services
11.2012 - 06.2015
Incident Management Specialist
Orange Business Services
05.2011 - 11.2012
Sales Account Manager
MTA Networks
08.2009 - 04.2011
Bachelor - Communications & Electronics Engineering
October 6 University (O6U)
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