Hasan Tlaite
Sharjah,United Arab Emirates
Summary
Dedicated professional with a strong customer service orientation and experience. Demonstrates exceptional skills in conflict resolution, customer complaint management, and relationship-building, underpinned by cultural awareness and empathy understanding. Energetic work ethic and digital literacy enhance the ability to deliver outstanding service and foster positive client interactions. Committed to leveraging these competencies to drive customer satisfaction and support organisational goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Drivers and vehicles Licensing
Tasjeel
Dubai, United Arab Emirates
05.2024 - Current
- Demonstrated professionalism when dealing with clients, fostered positive relationships.
- Conducted basic vehicle maintenance for optimal performance.
- Resolved logistical issues swiftly to ensure on-time deliveries.
- Demonstrated excellent knowledge of local routes and shortcuts via diligent planning.
- Provided reliable service as a result of meticulous attention to detail.
Front desk agent
Dubai Expo
Dubai, United Arab Emirates
10.2021 - 04.2024
- Improved customer satisfaction by managing complaints effectively.
- Multitasked efficiently during peak hours without compromising on service quality.
- Maintained excellent product and service knowledge to offer helpful customer guidance.
- Applied local area knowledge to provide guests with information about dining options, sports events and live entertainment.
- Answered calls and routed to proper guest or department during switchboard operator absences.
Call centre agent
Cupola Telecommunication Services - Samsung
Dubai, United Arab Emirates
12.2019 - 09.2021
- Increased client trust by providing accurate product information.
- Initiated upselling techniques during calls; generating additional revenue for the company.
- Facilitated positive customer experiences with attentive service.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
Education
Bachelor of Technology - Computer Engineering
Computer Technologies Institute
Syria 09.2013 - 10.2017
Skills
- Customer Service
- Cultural awareness
- Conflict Resolution
- Call centre experience
- Strong customer service orientation
- Digital literacy
- Energetic work ethic
- Customer complaint management
- Relationship-building
- Empathy understanding
Languages
English
Fluent
French
Advanced
Arabic
Native
Timeline
Drivers and vehicles Licensing
Tasjeel
05.2024 - Current
Front desk agent
Dubai Expo
10.2021 - 04.2024
Call centre agent
Cupola Telecommunication Services - Samsung
12.2019 - 09.2021
Bachelor of Technology - Computer Engineering
Computer Technologies Institute
09.2013 - 10.2017
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