Ahmad Ghaleb
Dubai
Summary
Experienced executive with a strong background in Corporate and Hospitality Human Resources, specializing in personnel management, recruitment, HR operations, Talent Acquisition, Performance Management, Restructuring and Downsizing. Adept at administering employee compensation and benefits while developing effective recruitment and retention strategies. Skilled in new hire training and onboarding methods, with a successful career spanning over ten years. Demonstrates innovative leadership in turning around operations and driving growth. Proficient in HRIS and data-driven approaches to personnel management, benefits administration, and organizational development. Proven track record of improving recruitment and retention outcomes.
Overview
11
11
years of professional experience
Work History
Director of Human Resources
Swissotel Al Murooj Hotel
2023.04 - Current
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Developed succession plans and promotion paths for staff.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Structured compensation and benefits according to market conditions and budget demands.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Processed employee claims involving performance issues and harassment.
- Conducted company-wide town hall meetings to convey updates.
- Designed robust compensation and benefits packages to attract top employees.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
- Met with employees annually for progress reviews and performance assessments.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
- Collaborated closely with department heads to understand business requirements and align HR strategies and initiatives with overall business objectives.
- Acted as a strategic business partner, providing HR expertise and guidance to department heads to support their business goals.
- Developed and implemented HR initiatives tailored to meet the specific needs of each department, ensuring alignment with overall company objectives.
- Played a key role in fostering a culture of collaboration and teamwork between HR and other departments, enhancing overall organizational effectiveness.
- Provided leadership and guidance to department heads on HR policies and procedures, ensuring compliance with legal requirements and best practices.
- Acted as a change agent, supporting department heads in managing change and driving continuous improvement initiatives.
- Collaborated with department heads to identify and address talent gaps, supporting recruitment and retention efforts.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
HR & Training Manager
Roda Hotels & Resorts
2022.02 - 2023.03
- Led the HR department, overseeing all aspects of HR operations, including recruitment, onboarding, performance management, employee relations, and HR policy development.
- Developed and implemented training programs to enhance employee skills and competencies, resulting in improved employee performance and job satisfaction.
- Managed the training budget and resources effectively, ensuring cost-efficient and impactful training initiatives.
- Conducted training needs assessments to identify gaps and develop targeted training solutions to address them.
- Collaborated with department heads to develop and implement training plans aligned with business goals and objectives.
- Facilitated training sessions and workshops for employees at all levels, including leadership development programs.
- Implemented HRIS systems to streamline HR processes and improve data accuracy and reporting capabilities.
- Managed employee relations issues, including grievances and disciplinary actions, ensuring fair and consistent treatment in accordance with company policies and legal requirements.
- Represented the company in external HR events and forums, building relationships with industry peers and staying abreast of HR best practices and trends.
- Implemented innovative HR initiatives to improve employee engagement and retention, resulting in a reduction in turnover rates.
- Developed and implemented a comprehensive employee development program, including career pathing and succession planning, to support the growth and development of employees.
- Established a performance management system to align employee goals with company objectives and drive performance improvements.
- Managed employee benefits and compensation programs, ensuring competitiveness and compliance with legal requirements.
- Conducted regular audits of HR policies and procedures to ensure compliance with company standards and legal requirements.
- Led the implementation of changes to the UAE labor law across Roda Hotels & Resorts, ensuring compliance and alignment with legal requirements.
- Developed and implemented policies and procedures to align with the new labor law, ensuring fair and consistent treatment of employees.
- Conducted training sessions for managers and employees to educate them about the changes to the labor law and their implications.
- Worked closely with legal advisors to ensure that all changes were implemented correctly and in accordance with the law.
HR Operations Manager
Dubai Developments
2019.08 - 2021.01
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Led the Corporate HR department, overseeing HR operations for a mixed Real Estate and Hospitality company, including the Roda Hotels & Resorts chain.
- Played a key role in the de-flagging (rebranding) of two 5-star hotels, Roda Al Bustan and Roda Al Murooj, which became Grand Movenpick Al Bustan and Swissotel Al Murooj respectively.
- Member of the De-Flagging (Rebranded) Team, responsible for managing the transition process, ensuring a smooth and successful rebranding within a 6-month timeframe.
- Collaborated with various stakeholders to align HR strategies with the rebranding objectives, ensuring minimal disruption to operations and staff.
- Implemented comprehensive HR initiatives to support the rebranding process, including talent retention strategies, communication plans, and organizational change management.
- Successfully managed the integration of new HR policies and procedures following the rebranding, ensuring compliance and alignment with company standards.
- Provided leadership and guidance to the HR team during the transition period, fostering a positive and collaborative working environment.
- Developed and implemented HR strategies and initiatives to support business objectives, including talent acquisition, performance management, employee relations, and HR policies and procedures.
- Oversaw the recruitment and onboarding process for new hires, ensuring a seamless transition and alignment with company culture and values.
- Conducted regular performance reviews and provided coaching and feedback to employees to enhance performance and career development.
- Managed employee relations issues, including grievances and disciplinary actions, ensuring fair and consistent treatment in accordance with company policies and legal requirements.
- Collaborated with senior management to develop and implement HR policies and procedures, ensuring compliance with local labor laws and regulations.
- Led training and development programs for employees, including leadership development, technical skills training, and diversity and inclusion initiatives.
- Implemented HRIS systems to streamline HR processes and improve data accuracy and reporting capabilities.
- Managed the HR budget and resources effectively, ensuring cost-efficient and sustainable HR practices.
- Represented the company in external HR events and forums, building relationships with industry peers and staying abreast of HR best practices and trends.
- Contributed to the overall success of the company through active participation in strategic planning and decision-making processes.
- Managed 5 staff accommodations as part of the role, overseeing facilities, maintenance, and occupancy management.
- Coordinated staff transportation and duty meals, ensuring efficient and cost-effective services for employees.
- Developed and implemented policies and procedures related to staff accommodations, transportation, and duty meals, ensuring compliance with company standards and local regulations.
- Collaborated with other departments to ensure the smooth operation of staff accommodations, transportation, and duty meals services, meeting the needs of employees and the organization.
HR Manager
BHG Group Of Companies
2017.12 - 2019.07
- Developed and implemented HR strategies and initiatives to support business objectives and enhance employee engagement and retention.
- Managed all aspects of the HR function, including recruitment, onboarding, training and development, performance management, and employee relations.
- Collaborated with senior management to develop and implement HR policies and procedures, ensuring compliance with legal requirements and company standards.
- Provided leadership and guidance to the HR team, ensuring they were equipped to effectively support the organization's goals.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Developed focused training programs, leadership pipeline and succession plans.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Managed employee disputes by employing conflict resolution techniques.
Assistant HR Manager
BHG Group Of Companies
2015.10 - 2017.11
- Assisted in the development and implementation of HR strategies and initiatives to support business objectives.
- Managed employee relations issues, including grievances and disciplinary actions, in accordance with company policies and legal requirements.
- Coordinated training and development programs for employees, including identifying training needs and evaluating training effectiveness.
- Supervised HR staff, providing leadership, guidance, and support to ensure departmental goals were met
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Processed employee claims involving performance issues and harassment.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Distributed employee engagement surveys to identify areas of improvement.
HR Executive
BHG Group Of Companies
2014.08 - 2015.09
- Stimulated employee engagement, loyalty, and commitment to values and culture of company, resulting in 7% retention rate increase.
- Launched internal skills and leadership training program via electronic learning management system, gaining 30% new trainees within first quarter of deployment.
- Implemented new performance review procedures that gained support and full compliance from 35% percent of employees.
- Researched and analyzed human resources trends and best practices and drove corporate policy changes to optimize business performance.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Directed hiring and onboarding programs for new employees.
- Educated employees on company policy and kept employee handbook current.
- Developed succession plans and promotion paths for staff.
- Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.
- Spearheaded innovative recruitment practices and mobilized management in targeted hiring that matched company needs.
- Navigated federal, state and local employment laws and regulations and adjusted company practices and policies to confirm complete compliance.
HR Assistant
BHG Group Of Companies
2013.07 - 2014.07
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
- Oversaw and managed hiring process and assisted human resources.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Education
Bachelor of Business Administration - Business Administration And Management
Al Ghurair University
Dubai, United Arab Emirates06.2016
Skills
- Performance Management
- Workforce Planning
- Regulatory Compliance
- Retention Strategies
- Organizational Development
- Onboarding
- Human Resources administration
- Strategy Development
- Compliance Management
- Payroll Management
- Employee Relations
- Recruitment Strategies
- Benefits Administration
- Training programs
- Internal Communications
- Records Management
- Succession Planning
- Diversity and Inclusion
- Talent Acquisition
- Compensation Structuring
Timeline
Director of Human Resources
Swissotel Al Murooj Hotel
2023.04 - Current
HR & Training Manager
Roda Hotels & Resorts
2022.02 - 2023.03
HR Operations Manager
Dubai Developments
2019.08 - 2021.01
HR Manager
BHG Group Of Companies
2017.12 - 2019.07
Assistant HR Manager
BHG Group Of Companies
2015.10 - 2017.11
HR Executive
BHG Group Of Companies
2014.08 - 2015.09
HR Assistant
BHG Group Of Companies
2013.07 - 2014.07
Bachelor of Business Administration - Business Administration And Management
Al Ghurair University
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